Program Operations Lead – Developmental Services

Bay Cove Cape Cod; Winthrop (MA); On-site; USD 26,000 - 36,000; Full time

Job summary

Bay Cove Human Services is seeking an Assistant Program Manager to support daily administration, programming, and operations of community-based Developmental Services programs. You will assist the Program Manager, supervise staff as needed, and contribute to compassionate, compliant service delivery.

This non-exempt role entails ensuring service quality, coordinating activities, and maintaining documentation across multiple platforms in a collaborative team environment.

Qualifications

• 1–3 years of work experience in human services (preferred).
• Associates degree in Human Services or related field.
• CPR/SFA, MAP, and Mandt training within 90 days of hire.
• Current driver’s license.
• Strong reading, writing, communication, and basic computer literacy.

Responsibilities

• Model and teach professional and community behavior; supervise staff as assigned.
• Exercise clinical judgment in observation, supporting, resourcing and communicating.
• Develop activities to reinforce skills; use teachable moments when possible.
• Follow safety procedures including crisis assessment and intervention.
• Maintain program documentation and coordinate appointments across systems (Dayforce, eHana, Relias, HCSIS).
• Perform other duties and projects as assigned by supervision.

Skills

CPR/SFA

MAP training

Mandt training

Reading, writing, communication

Computer literacy

Valid driver’s license

Education

Associates degree in Human Services

Tools

Dayforce

eHana

Relias

HCSIS

Job description

Bay Cove Human Services is seeking an Assistant Program Manager to support daily administration, programming, and operations of community-based Developmental Services programs. You will assist the Program Manager, supervise staff as needed, and contribute to compassionate, compliant service delivery.

This non-exempt role entails ensuring service quality, coordinating activities, and maintaining documentation across multiple platforms in a collaborative team environment.