Assistant Program Manager - DS - Winthrop Street-Sat9am-11pm,W-F3pm-11pm

Bay Cove Cape Cod; Winthrop (MA); On-site; USD 26,000 - 36,000; Full time

Job summary

Bay Cove Human Services is seeking an Assistant Program Manager to support daily administration, programming, and operations of community-based Developmental Services programs. You will assist the Program Manager, supervise staff as needed, and contribute to compassionate, compliant service delivery.

This non-exempt role entails ensuring service quality, coordinating activities, and maintaining documentation across multiple platforms in a collaborative team environment.

Qualifications

• 1–3 years of work experience in human services (preferred).
• Associates degree in Human Services or related field.
• CPR/SFA, MAP, and Mandt training within 90 days of hire.
• Current driver’s license.
• Strong reading, writing, communication, and basic computer literacy.

Responsibilities

• Model and teach professional and community behavior; supervise staff as assigned.
• Exercise clinical judgment in observation, supporting, resourcing and communicating.
• Develop activities to reinforce skills; use teachable moments when possible.
• Follow safety procedures including crisis assessment and intervention.
• Maintain program documentation and coordinate appointments across systems (Dayforce, eHana, Relias, HCSIS).
• Perform other duties and projects as assigned by supervision.

Skills

CPR/SFA

MAP training

Mandt training

Reading, writing, communication

Computer literacy

Valid driver’s license

Education

Associates degree in Human Services

Tools

Dayforce

eHana

Relias

HCSIS

Job description

Department: Developmental Services

Reports To: Program Manager

Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and southeastern Massachusetts.

Mission Statement:

Bay Cove Human Services partners with people to overcome challenges and realize personal potential.

Job Summary:

The Assistant Program Manager assists with the day to day administration, programming, and operations of the assigned community based Developmental Service program(s). The Assistant Program Manager contributes to Bay Cove's mission by providing effective and compassionate services and through advocacy and leadership.

This position is non-exempt.

Supervisory Responsibilities:

Models and teaches professional and community behavior. Staff supervision as assigned

Essential Functions of the Position:

• Strict adherence to program model including PBS, clinical, programmatic, and quality protocols (for example staff meetings, trainings, data collection, community relationships, regulatory and agency policies as required.) Supports and fills in for Program Manager and Support Staff as needed.
• Exercises strong clinical judgement in observing, supporting, resourcing and communicating.
• Models, teaches, and reinforces activities of daily living, hygiene, cleaning, personal property management, relationship development, budgeting, and safety).
• Implements and develops program activities to reinforce and develop skills which may include using the teachable moment.
• Is knowledgeable of, facilitates, and models program safety procedures including crisis assessment, prevention and needed intervention.
• Arranges, accompanies, tracks, communicates and follows up on individual medical, dental and psychiatric appointments or leisure activities.
• Maintains programmatic documentation.
• Provides specialized training and instruction to individuals and coworkers (ex: Human Rights Officer) on an assigned basis.
• Assists with program systems and platforms to ensure proper communication and compliance including but not limited to: Dayforce, eHana, Relias, HCSIS, etc.
• Performs other duties and projects as assigned by supervising personnel.

Requirements for the Position:

• 1-3 years previous work experience in human service setting or preferred Associates degree in Human Services.
• CPR/SFA, MAP, and Mandt training within 90 days of date of hire to retain employment.
• Current Drivers License
• Adequate Reading, Writing, Communication, & Computer literacy to perform agency functions.
• Use of personal cell phone and/or vehicle

Mission Traits:

• Utilizes a flexible and responsible work style that meets evolving needs of the agency.
• Works with integrity and respects the dignity and value of all individuals.
• Exhibits mission through job knowledge, pride in work role, and advocacy.
• Promotes diversity and inclusion of all individuals.
• Works in a collaborative, compassionate manner with stakeholder/partners.

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age,veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

Pay Rate:$22.44/Hour