Program Operations Lead

Hopeservices; Seaside (CA); On-site; USD 65,386 - 71,591; Full time

Job summary

Hope Services seeks a qualified candidate to supervise staffing, training and development, while ensuring high-quality services for clients with disabilities. The role involves coordinating staffing schedules, overseeing billing, and ensuring regulatory compliance across three counties.

You will act as a liaison between services and the community, participate in planning and budgeting, and support special projects as needed. Strong communication and leadership abilities are essential.

Qualifications

• Bachelor’s degree or equivalent with three years of related experience in rehabilitation or disability services.
• Experience working with people with disabilities in a rehabilitation environment.
• Proficiency in MS Word, Excel and data handling; strong customer service skills.

Responsibilities

• Ensure adequate program staffing through scheduling, recruitment, hiring and orientation of staff.
• Oversee daily operations, budgeting, billing and reporting.
• Serve as liaison between program services and the community.
• Ensure timely communications with clients, families and service providers.
• Assist in agency planning, policies and procedures development.
• Provide supervision, evaluation and training of staff.

Skills

MS Word

Excel

Database

Education

Bachelor’s degree or equivalent

Tools

Database software

Spreadsheet software

Job description

Hope Services seeks a qualified candidate to supervise staffing, training and development, while ensuring high-quality services for clients with disabilities. The role involves coordinating staffing schedules, overseeing billing, and ensuring regulatory compliance across three counties.

You will act as a liaison between services and the community, participate in planning and budgeting, and support special projects as needed. Strong communication and leadership abilities are essential.