Program Coordinator

Hopeservices; San Jose (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Hope Services in San Jose, California seeks a qualified manager to lead staffing, supervision, and program operations. The role covers budgeting, billing, reporting, and ensuring high quality services for clients with disabilities in a rehabilitation setting.

You will supervise staff, coordinate scheduling, and maintain strong communication with families, providers, and funders while ensuring safety and compliance across programs.

Qualifications

• Bachelor’s degree or equivalent plus three years of related experience in rehabilitation.
• Proficiency in MS Word, Excel, and database/spreadsheet software.
• Strong communication, leadership and customer service abilities.
• Knowledge of management principles, safety, and client rights.

Responsibilities

• Ensure adequate program staffing through scheduling, recruitment, and hiring.
• Provide supervision, evaluation, and training of staff.
• Oversee daily operations, case management, and advocacy to ensure timely, quality service.
• Maintain communications with clients, families, providers, and funders.
• Oversee budgeting, billing, payroll, and compliance reporting.
• Conduct tours, client intakes, and respond to safety regulations.
• May act in absence of manager and perform special projects.

Skills

MS Word

Excel

Communication skills

Supervision

Program development

Rehabilitation knowledge

Education

Bachelor’s degree or equivalent

Tools

Database systems

Job description

Purpose

Provides resources support and training to staff and clients to facilitate agency, program, and consumer goals. Supervision, hiring and training staff, budgeting and contract fulfillment, and assignments to perform or discharge special projects in areas of responsibility. Ensures maintenance of equipment, ordering of supplies, inventory and quality of service.

Responsibilities

• Assure adequate program staffing through scheduling, recruitment, hiring, and orientation of direct service, substitute and volunteer staff as assigned.
• Provide all aspects of supervision, evaluation, and training of staff.
• Act as a resource for rehabilitation, program development, community based employment and activities, act as liaison between program services and the community.
• Provide oversight of daily operations and services including case management, communications, and advocacy, assure quality services are provided in a timely manner.
• Assure timely communications with persons served, families, care providers, funding sources, staff, management and community.
• Participate in the development and implementation of the Agency planning effort including departmental budgeting, policies and procedures, and the implementation of Agency goals.
• Oversee accuracy and timeliness of billing, payroll, funding, DOL compliance, inventories, training records, and various internal and external reports.
• Conduct tours, presentations and client intakes.
• Assure compliance with all safety regulations.
• May act in the absence of a manager if assigned.
• Provide direct service in program operations as needed to assure adequate staffing ratios.
• Act as a mandated abuse reporter.
• May perform special projects or other duties as assigned to assure the efficiency of the program.

Minimum Qualifications

• Bachelor’s degree or equivalent plus three years of related experience working with people with disabilities in a rehabilitation environment.
• Proficiency in MS Word, Excel, database and spreadsheet.
• Ability to communicate effectively and provide excellent customer service.
• Ability to facilitate systems and checks to assure delivery of quality service and product to internal and external customers.
• Knowledge of the principles of management, supervision, planning, fiscal management, fair employment practices, regulations, safety, health and client rights.
• Ability to observe, evaluate, document and communicate verbally and in writing.
• Knowledge of rehabilitation and program development.

Reports To

Manager

Supervisory Responsibility

Yes

EEO Statement

Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.