Assistant Program Manager

Hope Services; San Jose (CA); On-site; USD 78,120 - 83,700; Full time

Job summary

jobr.pro in San Jose, California, seeks a dedicated individual to assist in managing a counseling program providing vital services. The role involves supervising and training staff, managing budgets, and ensuring quality service delivery. You will also act as a liaison with community resources and oversee various operational functions.

Applicants should hold a Bachelor's degree in relevant fields and possess experience in behavioral health support. Proficiency in MS Office is essential, along with strong communication skills.

Qualifications

• 2+ years of experience working with people with disabilities in a behavioral health environment.
• Ability to facilitate delivery of quality services to customers.
• Knowledge of relevant legislation, rules, and regulations.

Responsibilities

• Assures adequate staffing through scheduling and recruitment.
• Oversees accuracy and timeliness of billing and payroll.
• Acts as a resource for program development and community resources.

Skills

Proficiency in MS Word

Proficiency in Excel

Effective communication

Excellent customer service

Knowledge of management principles

Knowledge of behavioral health

Education

Bachelor's degree in human services, economics, or related field

Job description

Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?

Salary Range: $7,000.00 - $7,500.00 per month, commensurate with experience and qualifications.

Summary

Assists in managing a program, providing multiple services to clients at the counseling center. Assists in supervision, hiring and training staff, budgeting and contract fulfillment, and assigns to perform or discharge special projects in areas of responsibility. Ensures maintenance of equipment, ordering of supplies, inventory and quality of service.

Essential Functions

1. Assures adequate program staffing through scheduling, recruitment, hiring, and orientation of direct service, substitute, and volunteer staff as assigned. Provides all aspects of supervision, evaluation, and training to staff.
2. Provides input to the manager regarding program and business development. Assists in the development of service designs and makes recommendations for new programs and services.
3. Acts as a resource for behavioral health, program development, and community resources; acts as a liaison between program services and the community.
4. Assists in developing and implementation of the Agency planning effort including department budgeting, policies and procedures, and the implementation of Agency goals.
5. Oversees accuracy and timeliness of billing, payroll, funding, inventories, training records, and various internal and external reports.
6. Provides oversight of daily operations and services including case management, communications, and advocacy and ensures that quality services are provided in a timely manner.
7. Assures timely communications with persons receiving services, families, care providers, funding sources, staff, management and community. Conducts tours, presentations, and client orientations.
8. Attends service team meetings and Agency meetings; participates on Agency committees and in community meetings, representing the department as designated.
9. Assures compliance with all safety regulations and contract policies and procedures.
10. Provides direct service in program operations as needed to assure adequate staffing ratios.
11. Manages special projects or contracted services, as assigned.
12. Acts in manager's capacity, in absence of manager, as assigned.
13. Acts as a mandated abuse reporter.
14. Perform other duties as assigned to assure efficiency of program.

Qualifications Required

Bachelor's degree in human services, economics, or related field, plus at least two years of experience working with people with disabilities in a behavioral health environment, or an approved equivalent combination of experience and education.

Required Knowledge and Skills

1. Proficiency in MS Word, Excel, and database programs.
2. Ability to communicate effectively and provide excellent customer service.
3. Ability to facilitate systems and checks to assure delivery of quality services and products to internal and external customers.
4. Knowledge of the principles of management, supervision, planning, fiscal management, fair employment practices, regulations, safety, health, and client rights.
5. Ability to observe, evaluate, document, and communicate verbally and in writing.
6. Knowledge of behavioral health, program development, relevant legislation, rules, and regulations.
7. Ability to work independently and as a team member and relate to persons receiving services and their families or care providers. Upon request, able to represent the department in social, business, and community environments in which the Agency functions.

Environmental Conditions

An enclosed office environment. Time spent sitting, using a computer station, concentrating intensely for long periods, using the telephone, and completing paperwork. Time spent in meetings, in travel to various work site locations in three counties. Some exposure to outdoor weather conditions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hope Services is an equal opportunity employer.