Program Operations Assistant

BestSelf; Buffalo (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Generous paid time off

Student loan forgiveness programs

Health insurance options

Career growth opportunities

Job summary

BestSelf Behavioral Health is seeking a Program Assistant to organize and coordinate non-clinical operations under team leadership. Responsibilities include receptionist duties, triaging calls, coordinating communications with consumers, and maintaining program MIS and financial records.

The role involves handling filing, handling Medicaid activity, chart management, and billing support. Strong computer skills and teamwork are essential for success in this position.

Qualifications

• Knowledge of the operation and use of personal computer, including Excel and Word.
• Ability to organize and maintain auditing materials.
• Ability to communicate effectively with a variety of professionals.

Responsibilities

• Filing, photocopying, answering telephones and general document creation, type letters, memos, and reports per staff request.
• Maintain staff safety log, communicate with and track staff in the field for safety purposes as per the safety protocol.
• Track purchase order requests.
• Maintain tracking of motel and vendor use by staff on behalf of clients.
• Maintain Medicaid account activity of consumers.
• Open new consumer charts, maintain active charts, and close out terminated consumer charts.
• Attend daily morning clinical meetings.
• Maintain auditing of client charts for documentation and billing.
• Coordinate with administrative business office for appropriate billing.
• Record admissions and discharges and provide information for statistical reports.
• Prepare letters to request medical records and maintain HIPAA logs.
• Operate and coordinate the computer and management information systems for the program.

Skills

Excel

Word

Communication

Problem solving

Time management

Education

High School diploma or equivalency

Two-year Business School

Tools

Microsoft Office

Job description

BestSelf Behavioral Health is seeking a Program Assistant to organize and coordinate non-clinical operations under team leadership. Responsibilities include receptionist duties, triaging calls, coordinating communications with consumers, and maintaining program MIS and financial records.

The role involves handling filing, handling Medicaid activity, chart management, and billing support. Strong computer skills and teamwork are essential for success in this position.