Program Manager, PACE & Homecare Growth Lead

Cross Country Healthcare, Inc.; Commerce (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Burnalong wellness options

Job summary

Cross Country Healthcare is pursuing a results-driven Program Manager to lead the PACE homecare program accounts and manage the Program Support Team in Commerce, CA. You will maintain client satisfaction through regular on-site visits, proactive service delivery, and collaboration with sales and account teams to grow opportunities.

Strong leadership, regulatory knowledge, and communication are required. This role oversees credentialing, audits, and delivery metrics while ensuring compliance with

Qualifications

• Minimum 2+ years' experience in Account or Program Management or 3+ years' experience in client relations role, preferably in healthcare staffing.
• Minimum 2 years of leadership experience in healthcare staffing, homecare, or related field.
• Experience managing PACE program accounts or homecare staffing.
• Familiarity with MSP/VMS technology.
• Strong collaboration with sales and account management teams.

Responsibilities

• Serve as primary contact for PACE program clients and build trusted relationships.
• Conduct regular client visits and satisfaction meetings.
• Identify and pursue new business opportunities with sales and account teams.
• Monitor client performance metrics and implement improvements.
• Lead and develop the Program Support Team to high performance.
• Oversee credentialing, documentation, and audit readiness.
• Review reports and ensure accuracy and timeliness of deliverables.
• Ensure compliance with company policies and regulatory standards.
• Provide timely updates to senior leadership.

Skills

Account management

Program management

Client relations

Healthcare staffing

Leadership

MSP/VMS tech

Communication

Negotiation

Presentation

MS Office

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

MS Office

Teams

Zoom

Job description

Cross Country Healthcare is pursuing a results-driven Program Manager to lead the PACE homecare program accounts and manage the Program Support Team in Commerce, CA. You will maintain client satisfaction through regular on-site visits, proactive service delivery, and collaboration with sales and account teams to grow opportunities.

Strong leadership, regulatory knowledge, and communication are required. This role oversees credentialing, audits, and delivery metrics while ensuring compliance with