Healthcare Program Coordinator: Caregiver & Client Support

Cross Country Healthcare, Inc.; Oakland (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Burnalong Wellness platform (online)

Local gym access

Job summary

Cross Country Healthcare, Inc. is seeking a Program Coordinator to provide operational, administrative, and client support for PACE programs. You will onboard/offboard caregivers, track compliance, manage communication, and maintain client relations to ensure compliant and efficient service delivery.

Responsibilities include timekeeping support, credentialing, documenting policies, and acting as liaison among caregivers, clients, and internal teams. Some travel for events may be required.

Qualifications

• Minimum of one (1) year of administrative or client support experience, preferably in healthcare or staffing.
• Strong organizational and time management skills with ability to handle multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of healthcare regulations and compliance standards.
• Ability to maintain confidentiality and professionalism in all situations.
• Experience with VMS technology or client portals.
• Bilingual skills preferred.
• Strong problem-solving and relationship-building abilities.

Responsibilities

• Assist caregivers with onboarding, orientation, credentialing, and system access.
• Provide ongoing support to field staff by addressing questions, resolving issues, and ensuring they have the resources needed for successful assignments.
• Maintain accurate and current records of caregiver credentials, certifications, and licensures.
• Communicate updates, policy changes, and assignment details clearly and promptly.
• Support HCPs with timekeeping, payroll, and schedule confirmations.
• Manage HCP timekeeping issues (e.g., missed punches, errors) and review timecards for processing to ensure accuracy.
• Serve as a primary contact for PACE program clients, addressing inquiries and concerns promptly and professionally.
• Build and maintain positive relationships with internal and external stakeholders to ensure service satisfaction.
• Conduct periodic client satisfaction checks and follow up on feedback to improve service delivery.
• Ensure client-specific requirements, policies, and procedures are accurately documented and shared with caregivers.
• Work with Compliance team to ensure caregiver are compliant with all regulatory, licensing, and agency standards.
• Maintain and update databases, internal systems, and client portals with accurate caregiver and client information.
• Support audits by ensuring complete and accurate documentation is available when needed.
• Generate, prepare, and distribute reports for internal teams and client review.
• Assist with creating confirmation letters, client-facing communications, and process documentation.
• Act as a liaison between caregivers, clients, and internal departments to ensure alignment and issue resolution.
• Communicate clearly and consistently with all stakeholders to ensure smooth service delivery.
• Provide backup coverage for colleagues to ensure uninterrupted client and caregiver support.
• Represent Cross Country Healthcare with professionalism and integrity in all interactions.
• May be required to attend offsite job fairs and community events as needed.
• May be required to provide after-hours, weekend, and holiday coverage based on business needs, ensuring timely coordination of staffing and effective communication with PACE program partners to maintain continuity of care.
• Other duties as assigned

Skills

Organizational skills

Time management

Communication skills

Microsoft Office

Healthcare compliance

Confidentiality

Bilingual preferred

Relationship-building

Education

High School Diploma or equivalent

Some college

Tools

VMS technology

Client portals

Job description

Cross Country Healthcare, Inc. is seeking a Program Coordinator to provide operational, administrative, and client support for PACE programs. You will onboard/offboard caregivers, track compliance, manage communication, and maintain client relations to ensure compliant and efficient service delivery.

Responsibilities include timekeeping support, credentialing, documenting policies, and acting as liaison among caregivers, clients, and internal teams. Some travel for events may be required.