Healthcare Program Manager — PACE Accounts

Cross Country Healthcare; Commerce (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

Cross Country Healthcare seeks a Program Manager to oversee PACE homecare accounts, maintain proactive client relationships, and drive service excellence across the organization. The role requires coordinating with sales, account management, and operations to identify growth opportunities while ensuring regulatory compliance and quality care.

You will lead the Program Support Team, conduct on-site client visits, monitor performance metrics, and implement continuous-improvement initiatives.

Qualifications

• Minimum 2+ years in account or program management, or 3+ years in client relations.
• Minimum 2 years of leadership experience in healthcare staffing or homecare.
• Experience managing PACE program accounts or homecare staffing.
• Familiarity with MSP/VMS technology.
• Proven success in client relationship management and team leadership.
• Excellent communication, negotiation, and presentation abilities.

Responsibilities

• Serve as the primary point of contact for PACE program clients, building strong, trusted relationships.
• Conduct regular client visits and satisfaction meetings to strengthen partnerships.
• Partner with sales and account management teams to identify, pursue, and secure new business opportunities.
• Monitor client performance metrics and implement strategies for continuous improvement.
• Drive business expansion within existing accounts by identifying service gaps and ensuring client retention.
• Lead, mentor, and develop the Program Support Team to ensure high performance and accountability.
• Provide training, coaching, and guidance to coordinators and administrative staff.
• Oversee daily operations, ensuring accurate data management, compliance, and timely execution of deliverables.
• Assign and balance workload across the team to ensure efficient operations.
• Collaborate with cross-functional leaders to align strategies and improve processes.
• Ensure compliance with company policies, contractual obligations, and regulatory standards.
• Oversee credentialing, documentation, and audit readiness for assigned accounts.
• Review and approve reports, submissions, and client deliverables for accuracy and timeliness.
• Identify risks or performance gaps and implement corrective actions.
• Maintain knowledge of industry trends, regulations, and best practices affecting PACE programs and homecare staffing.
• Act as liaison between clients, caregivers, healthcare professionals, and internal teams to ensure seamless service delivery.
• Partner closely with sales, account management, and corporate leadership to meet business objectives.
• Provide timely updates on program status, challenges, and opportunities to senior leadership.
• Represent the company with professionalism, integrity, and client-service focus.
• Implement quality assurance measures to maintain high standards of care and client satisfaction.
• Conduct regular audits and assessments to identify areas for improvement and corrective action.

Skills

Account management

Leadership

Client relations

Communication

Negotiation

Presentation

Team coordination

Compliance knowledge

Education

High School Diploma

Bachelor's degree preferred

Tools

MSP/VMS

Job description

Cross Country Healthcare seeks a Program Manager to oversee PACE homecare accounts, maintain proactive client relationships, and drive service excellence across the organization. The role requires coordinating with sales, account management, and operations to identify growth opportunities while ensuring regulatory compliance and quality care.

You will lead the Program Support Team, conduct on-site client visits, monitor performance metrics, and implement continuous-improvement initiatives.