Caregiver & Client Support Program Coordinator

Cross Country Search; Oakland (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Cross Country Healthcare is seeking a Program Coordinator to support PACE homecare services. You will assist caregivers and clients, manage onboarding and compliance, and coordinate with internal teams to ensure smooth service delivery.

The role emphasizes accurate record-keeping, timekeeping support, and acting as a liaison across departments to maintain compliant, timely, and compassionate service delivery.

Qualifications

• Minimum one year of administrative or client support experience in healthcare or staffing.
• Strong organizational and time management skills with ability to handle multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of healthcare regulations and compliance standards.
• Ability to maintain confidentiality and professionalism in all situations.
• Experience with VMS technology or client portals.
• Bilingual skills preferred.

Responsibilities

• Assist caregivers with onboarding, orientation, credentialing, and system access.
• Provide ongoing support to field staff by addressing questions and ensuring resources for successful assignments.
• Maintain accurate records of caregiver credentials and licensures.
• Communicate updates, policy changes, and assignment details clearly and promptly.
• Support timekeeping, payroll, and schedule confirmations.
• Serve as a primary contact for PACE program clients and address inquiries promptly.
• Build and maintain relationships with internal and external stakeholders.
• Conduct client satisfaction checks and follow up on feedback to improve services.
• Ensure caregiver and client documentation meets regulatory standards and is audit-ready.
• Generate reports for internal teams and client review.

Skills

Administrative support

Time management

Communication skills

Microsoft Office

Healthcare knowledge

Bilingual abilities

Education

High School Diploma

Some college

Healthcare training

Tools

Microsoft Office

VMS technology

Client portals

Job description

Cross Country Healthcare is seeking a Program Coordinator to support PACE homecare services. You will assist caregivers and clients, manage onboarding and compliance, and coordinate with internal teams to ensure smooth service delivery.

The role emphasizes accurate record-keeping, timekeeping support, and acting as a liaison across departments to maintain compliant, timely, and compassionate service delivery.