Program Manager — Key Client Partnerships (Onsite)

Fooda; Memphis, Northern (TN, KY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive market salary and stock

Comprehensive health, dental andVision

401k retirement plan with companymatch

Paid maternity and parental leave

Flexible spending accounts

Company issued laptop

Daily subsidized lunch program (ours!)

A fulfilling, challenging adventure of

work experience

Job summary

Fooda is seeking a Program Manager to lead the success of its largest client partnerships, owning day-to-day operations across a portfolio of locations. You will drive account growth, deliver an exceptional client and consumer experience, and shape long-term strategy through data-driven insights.

This onsite role requires coordinating with Sales, Restaurant Partnerships, and Market Operations, hiring and guiding onsite staff, and ensuring timely, proactive communication with clients.

Qualifications

• 4–6 years of experience in account management, operations, or multi-location client support, ideally in service, hospitality, or tech-enabled environments.
• Proactive relationship builder who anticipates client needs and adds strategic value.
• Highly data-driven, able to pull insights from usage reports, KPIs, and dashboards to inform decisions.

Responsibilities

• Own the operational performance of your portfolio of locations.
• Serve as the primary day-to-day contact for client needs, ensuring proactive communication and high satisfaction.
• Coordinate Quarterly Business Reviews with internal and external stakeholders to align and support long-term goals.
• Analyze and track key metrics to identify trends, risks, and growth opportunities; present strategic recommendations.
• Identify, support, and coordinate upsell and expansion opportunities within the client’s portfolio.
• Collaborate cross-functionally with Sales, Restaurant Partnerships, and Market Operations to exceed client expectations.
• Manage hiring, training, and day-to-day oversight of onsite support staff in your portfolio.
• Develop and improve scalable processes while achieving operational success.
• Monitor account-level financial health, including receivables/payables, and resolve issues promptly.
• Available to work onsite daily, Monday-Friday, 6am-3pm.

Skills

Account management

Operations management

Data analysis

Stakeholder coordination

Leadership

Cross-functional collaboration

Tools

Excel

Job description

Fooda is seeking a Program Manager to lead the success of its largest client partnerships, owning day-to-day operations across a portfolio of locations. You will drive account growth, deliver an exceptional client and consumer experience, and shape long-term strategy through data-driven insights.

This onsite role requires coordinating with Sales, Restaurant Partnerships, and Market Operations, hiring and guiding onsite staff, and ensuring timely, proactive communication with clients.