Program Manager III

247Hire; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

247Hire is seeking a Program Manager to drive adoption and change management for a transition to the RainFocus events platform. You will partner across marketing, events, and vendor teams to onboard users, build enablement, stand up a sustainable support model, and migrate off prior platforms.

Responsibilities include owning the enablement plan, stakeholder mapping, adoption milestones, training sessions, and role-based documentation for event builders, admins, and requesters.

Qualifications

• Hands-on experience administering or enabling event management platforms, specifically RainFocus.
• Experience leading tool adoption or platform migrations across cross-functional teams.
• Experience defining and tracking metrics and running programs to improve operational performance.

Responsibilities

• Own the change enablement plan for the RainFocus rollout: stakeholder mapping, adoption milestones, and a communications cadence across impacted marketing and events teams.
• Build and deliver enablement: training sessions, office hours, quick-start guides, and role-based documentation for event builders, admins, and requesters.
• Partner with cross-functional teams to lead the migration from prior event platforms (Splash, Cvent) to RainFocus, including workflow mapping and template and config parity.
• Serve as the primary point of contact between stakeholders and the RainFocus vendor team; triage enablement workstreams.
• Identify and track adoption and enablement KPIs (active users, event volume, time to launch, support ticket trends), using data to target improvements.
• Gather and prioritize feature requests and requirements; communicate tradeoffs, roadblocks, and status concisely to stakeholders and leadership.
• Capture and maintain a knowledge base of processes, runbooks, and FAQs to sustain the platform after transition.

Skills

RainFocus

Change management

Event platform adoption

Cross-functional leadership

Adoption metrics

Tools

Splash

Cvent

RainFocus

Job description

Job Description – add details here

Seeking a Program Manager to drive adoption and change management for a transition to RainFocus events platform. Partner across marketing, events, and vendor teams to onboard users, build enablement, stand up a sustainable support model, and migrate off prior platforms.
Job Responsibilities:Own the change enablement plan for the RainFocus rollout: stakeholder mapping, adoption milestones, and a communications cadence across impacted marketing and events teamsBuild and deliver enablement: training sessions, office hours, quick-start guides, and role-based documentation for event builders, admins, and requestersPartner with cross-functional teams to lead the migration from prior event platforms (Splash, Cvent) to RainFocus, including workflow mapping and template and config parityServe as the primary point of contact between stakeholders and the RainFocus vendor team; triage enablement workstreamsIdentify and track adoption and enablement KPIs (active users, event volume, time to launch, support ticket trends), using data to target improvementsGather and prioritize feature requests and requirements; communicate tradeoffs, roadblocks, and status concisely to stakeholders and leadershipCapture and maintain a knowledge base of processes, runbooks, and FAQs to sustain the platform after transition
Must Have SkillsHands-on experience administering or enabling event management platforms, specificallyExperience with RainfocusDemonstrated experience leading tool adoption or platform migrations across cross-functional teamsExperience defining and tracking metrics and running programs to improve operational performance
Nice to have skillsExperience with Splast or CventStrong stakeholder communication, documentation, and training delivery skillsEnablement/Change Management experienceTraining experienceMarketing, specifically with events experience

Skills and Requirements – add details here

Must Have SkillsHands-on experience administering or enabling event management platforms, specificallyExperience with RainfocusDemonstrated experience leading tool adoption or platform migrations across cross-functional teamsExperience defining and tracking metrics and running programs to improve operational performance