Program Manager III

Crystal Equation Corporation; California (MO); Hybrid; USD 91,000 - 98,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Parental leave

and more

Job summary

Crystal Equation Corporation seeks a change management and enablement lead to drive the RainFocus rollout across marketing and events teams. You will own the enablement plan, deliver trainings, and create role-based documentation to support event builders, admins, and requesters.

You will partner with cross-functional teams to migrate from Splash and Cvent to RainFocus, map workflows, and ensure parity of templates and configurations.

Qualifications

• Hands-on experience administering or enabling event management platforms.
• Experience leading tool adoption or platform migrations across cross-functional teams.
• Experience defining and tracking metrics and running programs to improve operational performance.

Responsibilities

• Own the change enablement plan for the RainFocus rollout across marketing and events teams.
• Build and deliver enablement: training sessions, office hours, guides, and role-based documentation.
• Lead migration from Splash/Cvent to RainFocus with workflow mapping and template/config parity.
• Serve as primary point of contact between stakeholders and RainFocus vendor; triage enablement workstreams.
• Track adoption KPIs and use data to target improvements.

Skills

RainFocus experience

Platform migrations

Metrics program management

Education

BA/BS in Marketing or Communications

Tools

RainFocus

Job description

Responsibilities

• Own the change enablement plan for the RainFocus rollout: stakeholder mapping, adoption milestones, and a communications cadence across impacted marketing and events teams
• Build and deliver enablement: training sessions, office hours, quick-start guides, and role-based documentation for event builders, admins, and requesters
• Partner with cross-functional teams to lead the migration from prior event platforms (Splash, Cvent) to RainFocus, including workflow mapping and template and config parity
• Serve as the primary point of contact between stakeholders and the RainFocus vendor team; triage enablement workstreams
• Identify and track adoption and enablement KPIs (active users, event volume, time to launch, support ticket trends), using data to target improvements
• Gather and prioritize feature requests and requirements; communicate tradeoffs, roadblocks, and status concisely to stakeholders and leadership
• Capture and maintain a knowledge base of processes, runbooks, and FAQs to sustain the platform after transition

Required Skills

• Hands‑on experience administering or enabling event management platforms, specifically Experience with Rainfocus
• Demonstrated experience leading tool adoption or platform migrations across cross-functional teams
• Experience defining and tracking metrics and running programs to improve operational performance

Preferred Skills

• Experience with Splast or Cvent
• Strong stakeholder communication, documentation, and training delivery skills
• Enablement/Change Management experience
• Training experience
• Marketing, specifically with events experience

Education/Experience

5+ years of experience in change management, enablement, marketing or events operations, or program management. BA/BS degree in Marketing or Communications, nice to have but not a requirement.

Pay Range

Pay range is $66 - $71 per hour with full benefits available.

• paid time off
• medical insurance
• dental insurance
• vision insurance
• life insurance
• 401K
• parental leave
• and more

The Promises We Make

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