Manager, Event Tech

PCMA; Chicago (IL); On-site; USD 95,000 - 125,000; Full time

Job summary

PCMA seeks a Manager, Event Technology in Chicago to own RainFocus and Swapcard across our global event portfolio. Configure registration workflows, build event sites and mobile apps, and provide hands-on troubleshooting and thorough documentation.

You will collaborate with Events, Marketing, and vendors, travel to North American events for live support, and mentor teammates to expand platform capabilities and ensure attendees have a seamless experience.

Qualifications

• Hands-on technical professional with expertise in platform administration, troubleshooting, and documentation.
• Proven ability to collaborate cross-functionally and manage vendor relationships.
• Wamiliarity with RainFocus and Swapcard preferred; willingness to travel to events.

Responsibilities

• Serve as internal expert for RainFocus and Swapcard across PCMA’s events portfolio.
• Lead end-to-end technical builds, configuring registration workflows and attendee features.
• Develop specification documents and SOPs for platform administration and event builds.
• Provide hands-on troubleshooting during events to minimize disruption.
• Liaise with RainFocus, Swapcard, and other vendors; advocate for platform enhancements.
• Cross-train team members and ensure knowledge sharing across the Events group.
• Collaborate with Events, Marketing, and stakeholders to align builds with goals and brand standards.
• Monitor data integrity and platform performance across the lifecycle; suggest improvements.
• Stay current on product updates and industry trends; travel on-site to North American events.

Skills

Platform administration

Technical troubleshooting

Documentation

Cross-functional collaboration

Vendor management

Tools

RainFocus

Swapcard

Job description

POSITION SUMMARY

The PCMA Events team is made up of passionate business event professionals who embrace change and are agile and diverse. We are responsible for designing, driving, executing, and measuring live and digital events that target members, customers, partners, and prospects with the goal of delivering business results. We are an integral, highly valued, highly visible part of PCMA’s team. The Manager, Event Technology will serve as PCMA’s key internal point person for the organization’s core event technology platforms, including RainFocus (registration) and Swapcard (mobile event app), supporting PCMA’s full global event portfolio. Reporting to the Vice President, Events & Experiences, this role is instrumental in ensuring these platforms are configured, maintained, and supported to deliver a seamless experience for attendees, exhibitors, and staff. This position is based at PCMA’s headquarters office in Chicago, Illinois. The Manager, Event Technology’s primary focus is on the end-to-end administration of RainFocus and Swapcard for every event in PCMA’s portfolio, including creating specification documents and SOPs, building out each event’s registration site and mobile app, and providing hands‑on troubleshooting and support before, during, and after each event. Collaboration is key as you serve as the liaison with both platform vendors and work closely with internal stakeholders to translate each event’s requirements into technical builds. In addition to platform administration, the Manager, Event Technology contributes to a collaborative and inclusive team environment by cross‑training other Events team members on RainFocus and Swapcard functionality, building shared knowledge and redundancy across the team. This role’s energy and initiative will help drive efficiency and innovation in how PCMA’s event technology supports our portfolio. The Manager, Event Technology is a hands‑on technical professional who excels at platform administration, troubleshooting, documentation, and cross‑functional collaboration, with the ability to translate event requirements into flawless technical execution — essential in supporting the success of PCMA’s global event portfolio. This role travels on‑site to all PCMA events within the North American portfolio to provide live platform support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as PCMA’s key internal point person and subject matter expert for the organization’s event technology platforms, including RainFocus (registration) and Swapcard (mobile event app), supporting all events across PCMA’s global event portfolio.
• Lead the end-to-end technical build of RainFocus registration sites and Swapcard mobile apps for each event, configuring registration workflows, forms, session data, sponsor/exhibitor listings, and attendee-facing features to align with each event’s specific requirements.
• Develop and maintain detailed specification documents for each event build, translating event and stakeholder requirements into clear, accurate platform configurations.
• Create and maintain Standard Operating Procedures (SOPs) for platform administration, event builds, and troubleshooting, standardizing processes and supporting business continuity across the team.
• Provide hands‑on troubleshooting and issue resolution for RainFocus and Swapcard, minimizing disruption to registration, the attendee experience, and event operations.
• Serve as the primary liaison with RainFocus, Swapcard, and other event technology vendors, managing the day‑to‑day relationship, escalating and resolving issues, and advocating for platform enhancements that benefit PCMA’s events.
• Crosstrain and support other members of the Events team on RainFocus and Swapcard functionality, building team‑wide capability, knowledge‑sharing, and redundancy.
• Partner with the Events & Experiences team, Marketing, and other internal stakeholders to ensure registration and mobile app builds align with each event’s goals, timelines, and brand standards.
• Monitor platform performance and data integrity throughout the registration and event lifecycle, proactively identifying and resolving issues and recommending process improvements.
• Stay current on RainFocus and Swapcard product updates, new features, and industry event technology trends, recommending improvements to PCMA’s event technology stack.
• Travel on‑site to all PCMA events within the North American portfolio to provide live, hands‑on platform support and troubleshooting.