Program Manager II: Automation & Standards Architect

Amazon Inc.; Nashville (TN); On-site; USD 67,000 - 117,000; Full time

Job summary

Amazon Inc. is seeking a program manager to join the ORBIT PMO in North America Last Mile Operations.

You will own the mechanisms and standards that support all six portfolios, building repeatable intake-to-delivery pipelines and a comprehensive standard work library. You will collaborate with BI engineers and portfolio leaders to design AI-assisted automations, drive cross-functional projects, and ensure consistent reporting for leadership rhythm.

Qualifications

• 4+ years of program or project management experience.
• 4+ years of defining and implementing process improvements using data and metrics.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• Experience in process design and documentation.
• Experience implementing repeatable processes and driving automation or standardization.

Responsibilities

• Own and continuously improve ORBIT's standard work library, reporting standards, and flash reporting mechanisms, ensuring consistency and operational excellence across all six portfolios.
• Design and manage a repeatable intake-to-delivery pipeline that converts automation opportunities into deployed solutions, tracking reclaimed hours and measurable progress toward the team's 60% manual-prep-reduction target.
• Partner with Business Intelligence Engineers, portfolio leaders, and cross-functional stakeholders to scope, prototype, and ship AI-assisted automations that permanently remove manual effort from recurring workflows.
• Manage program life-cycles and deliver cross-functional projects by identifying stakeholder needs, defining clear objectives, applying relevant tools and mechanisms, and communicating status to leadership.
• Audit standard operating procedures against current practice, identify process improvement opportunities, and drive crisp decisions that accelerate progress and mitigate risks across portfolio teams.

Skills

Program management

Process improvement

Data-driven decisions

Cross-functional collaboration

Process design

Documentation

Job description

Amazon Inc. is seeking a program manager to join the ORBIT PMO in North America Last Mile Operations.

You will own the mechanisms and standards that support all six portfolios, building repeatable intake-to-delivery pipelines and a comprehensive standard work library. You will collaborate with BI engineers and portfolio leaders to design AI-assisted automations, drive cross-functional projects, and ensure consistent reporting for leadership rhythm.