Program Manager II, ORBIT PMO: Automation & Standards

Amazon; Bellevue (WA); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon.com Services LLC in Bellevue, WA is seeking an ORBIT Program Manager to build scalable, repeatable automation across all Last Mile portfolios. You’ll own standards, mechanisms, and reporting to drive a 60% reduction in manual prep time and unlock leverage for NA operations.

You’ll partner with BI engineers and portfolio leaders to scope, prototype, and ship AI-assisted automations, delivering measurable impact across Network Operations, High Volume Events, and Supply Chain.

Qualifications

• 4+ years of program or project management experience.
• 4+ years of defining and implementing process improvement initiatives using data and metrics.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non‑tech teams.
• Experience in process design and documentation.
• Experience implementing repeatable processes and driving automation or standardization.

Responsibilities

• Own and continuously improve ORBIT's standard work library, reporting standards, and flash reporting mechanisms, ensuring consistency and operational excellence across all six portfolios
• Design and manage a repeatable intake-to-delivery pipeline that converts automation opportunities into deployed solutions, tracking reclaimed hours and measurable progress toward the team's 60% manual-prep-reduction target
• Partner with Business Intelligence Engineers, portfolio leaders, and cross‑functional stakeholders to scope, prototype, and ship AI‑assisted automations that permanently remove manual effort from recurring workflows
• Manage program life‑cycles and deliver cross‑functional projects by identifying stakeholder needs, defining clear objectives, applying relevant tools and mechanisms, and communicating status to leadership
• Audit standard operating procedures against current practice, identify process improvement opportunities, and drive crisp decisions that accelerate progress and mitigate risks across portfolio teams

Skills

Program management

Data-driven improvements

Cross-functional collaboration

Job description

Amazon.com Services LLC in Bellevue, WA is seeking an ORBIT Program Manager to build scalable, repeatable automation across all Last Mile portfolios. You’ll own standards, mechanisms, and reporting to drive a 60% reduction in manual prep time and unlock leverage for NA operations.

You’ll partner with BI engineers and portfolio leaders to scope, prototype, and ship AI-assisted automations, delivering measurable impact across Network Operations, High Volume Events, and Supply Chain.