Automation & Standards Program Manager

Amazon; Austin (TX); On-site; USD 74,000 - 130,000; Full time

Job summary

Amazon.com Services LLC in Austin, TX is seeking a Senior Program Manager to own the how across six NA Last Mile portfolios. You will build repeatable intake-to-delivery pipelines, craft AI-assisted automations, and standardize SOPs to massively reduce manual work while delivering on a 60% automation target.

You will partner with BI engineers and portfolio leaders to deploy scalable automation, report on KPIs, and lead cross-functional initiatives spanning Supply Chain and Last Mile Ops.

Qualifications

• 3+ years of program or project management experience.
• Experience defining and implementing data-driven process improvements.
• Advanced Excel and SQL skills.
• Cross-functional collaboration with tech and non-tech teams.
• Experience communicating results to senior leadership and building operational reports.
• Experience driving automation or standardization.

Responsibilities

• Own and scale ORBIT's standard work library, reporting standards, and flash reporting mechanisms, converting automation delivery from one-off projects into a repeatable intake-to-delivery pipeline that runs without manual intervention
• Partner with Business Intelligence Engineers and portfolio leaders to design, prototype, and deploy AI-assisted automations—from auto-flagging compliance gaps to document assembly workflows—and track reclaimed hours against the team's 60% manual-prep-reduction goal
• Audit and standardize SOPs across six portfolios, ensuring mechanisms align with current practice and identifying opportunities to permanently remove manual effort from recurring deliverables
• Manage cross-functional program lifecycles that span Network Operations, Fleet, Safety, ACES, RME, WHS, PXT, Finance, and Last Mile Tech, applying process improvement methodologies to drive operational excellence and meet promised deadlines
• Communicate program status, analyze KPIs to create targeted action plans, and collaborate with stakeholders at all levels to resolve blockers, elevate appropriately, and ensure all teams remain aligned on priorities and deliverables

Skills

Program management

Process improvement

Cross-functional collaboration

Executive communication

Automation & standardization

Stakeholder management

Data-driven decision making

Tools

Excel (Advanced)

SQL

Job description

Amazon.com Services LLC in Austin, TX is seeking a Senior Program Manager to own the how across six NA Last Mile portfolios. You will build repeatable intake-to-delivery pipelines, craft AI-assisted automations, and standardize SOPs to massively reduce manual work while delivering on a 60% automation target.

You will partner with BI engineers and portfolio leaders to deploy scalable automation, report on KPIs, and lead cross-functional initiatives spanning Supply Chain and Last Mile Ops.