Program Manager (Department Manager)

Internal Revenue Service; Fresno (CA); Remote; USD 75,000 - 163,000; Full time

Job summary

The Internal Revenue Service in Fresno is seeking a Department Manager to lead SBSE operations, defining goals, planning, and supervising staff to ensure efficient, compliant program delivery.

You will evaluate performance, coach managers, and implement improvements while coordinating with agency officials. This role offers telework eligibility and a day/swing shift schedule; a college degree is required and the posted salary range is provided.

Qualifications

• Bachelor's degree from an accredited institution.
• Experience in managing supervisors and program staff.
• Ability to define goals and supervise multiple teams.

Responsibilities

• Define business goals and develop work plans.
• Direct and oversee work through subordinate managers.
• Evaluate program implementation and effectiveness.
• Provide guidance and resolve technical problems for staff.
• Improve efficiency and remove bottlenecks in the department.

Skills

Leadership

People management

Strategic planning

Communication

Education

Bachelor's degree

Tools

SPD Library

Job description

WHAT IS SMALL BUSINESS SELF EMPLOYED? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): SBSE CAMP EXAM REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Key Responsibilities

As a Department Manager you will: Define business goals, develop work plans and set short and long term priorities to be accomplished by subordinates. Direct, coordinate and oversee work plans through subordinate managers and supervisors. Assign work based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluate program implementation and effectiveness.

Provide guidance, advice, counsel or instruction to subordinates in resolving administrative and on technical problems. Manage relationships with functional executives of IRS operating divisions within the area serviced, officials of other agencies, and in advising management officials of higher rank.

Develop performance standards and evaluate work performance of subordinate supervisors and managers; Serve as the reviewing official on evaluations and performance recognition or disciplinary actions of non-supervisory employees rated by subordinate supervisors. Manage and resolve group grievances, employee complaints and/or other issues elevated to the second level.

Make decisions and/or approve expenses on routine and/or non-routine, costly or controversial requests and/or personnel related actions (e.g., selection, training, promotions). Serve as a coach and/or mentor to subordinate managers and/or employees on an ongoing basis, tailoring the emphasis based on the particular needs and background.

Initiate ways to improve efficiency of the department and increase the quality of the work directed; Find and implement ways to eliminate or reduce significant bottlenecks and barriers to production, promote team building or improve business practices. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

Develops and implements necessary plans and schedules for the accomplishment of organizational objectives. Prepares annual work plans, semiannual and quarterly work schedules, accession schedules for staffing, production output projections and other plans and controls for maintaining an efficient program.

Plans for and directs the analysis of the workload, alters plans as necessary to accommodate changes in programs and priorities to effectively manage a function with a wide range of program and administrative activities, and to ensure optimum utilization of resources. Practices sound position management in assigning work and establishing or abolishing positions to achieve a cost-effective and efficient work operation.

Identifies training and development needs of subordinate employees and initiates training plans for the department organization to upper management. STANDARD POSITION DESCRIPTIONS (SPD): PD26317 Visit the IRS SPD Library to access the position descriptions.

Requirements & Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Which agency is hiring for this position?

This position is with Internal Revenue Service, Department of the Treasury.

What is the salary for this position?

The posted pay range is $74678 – $163062/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-02.

What is the work schedule?

This is a Day and Swing Shift position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government