Program Manager (Department Manager)

Internal Revenue Service; Covington (KY); On-site; USD 98,000 - 163,000; Full time

Job summary

The Internal Revenue Service is seeking a Department Manager to define business goals, develop work plans, and oversee subordinate managers and supervisors. You will evaluate program effectiveness, set performance standards, and mentor staff while driving efficiency across the organization.

Responsibilities include managing relationships with IRS executives, coordinating with other agencies, and ensuring resource utilization aligns with program priorities.

Qualifications

• A college or university degree generally must be from an accredited institution.
• Foreign education may be used to meet the requirements.
• Evidence of credential evaluation recommended (NACES or AICE).

Responsibilities

• Define business goals and develop work plans for subordinates.
• Direct and oversee work plans through managers and supervisors.
• Evaluate program implementation and effectiveness.
• Develop performance standards and manage evaluations.
• Improve efficiency and remove bottlenecks in the department.
• Provide guidance and coaching to staff.

Education

Bachelor's degree or higher (U.S. equivalent)

Job description

• Schedule: Day Shift, Monday to Friday with Start and Stop times between 6:00am and 6:00pm.

WHAT IS SMALL BUSINESS SELF EMPLOYED? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): SBSE Campus Collection REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Please read the entire announcement and all the instructions before you begin an application.

Key Responsibilities

As a Department Manager you will: Define business goals, develop work plans and set short and long term priorities to be accomplished by subordinates. Direct, coordinate and oversee work plans through subordinate managers and supervisors. Assign work based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluate program implementation and effectiveness.

Provide guidance, advice, counsel or instruction to subordinates in resolving administrative and on technical problems. Manage relationships with functional executives of IRS operating divisions within the area serviced, officials of other agencies, and in advising management officials of higher rank.

Develop performance standards and evaluate work performance of subordinate supervisors and managers; Serve as the reviewing official on evaluations and performance recognition or disciplinary actions of non-supervisory employees rated by subordinate supervisors. Manage and resolve group grievances, employee complaints and/or other issues elevated to the second level.

Make decisions and/or approve expenses on routine and/or non-routine, costly or controversial requests and/or personnel related actions (e.g., selection, training, promotions). Serve as a coach and/or mentor to subordinate managers and/or employees on an ongoing basis, tailoring the emphasis based on the particular needs and background.

Initiate ways to improve efficiency of the department and increase the quality of the work directed; Find and implement ways to eliminate or reduce significant bottlenecks and barriers to production, promote team building or improve business practices. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

Develops and implements necessary plans and schedules for the accomplishment of organizational objectives. Prepares annual work plans, semiannual and quarterly work schedules, accession schedules for staffing, production output projections and other plans and controls for maintaining an efficient program.

Plans for and directs the analysis of the workload, alters plans as necessary to accommodate changes in programs and priorities to effectively manage a function with a wide range of program and administrative activities, and to ensure optimum utilization of resources. Practices sound position management in assigning work and establishing or abolishing positions to achieve a cost-effective and efficient work operation.

Identifies training and development needs of subordinate employees and initiates training plans for the department organization to upper management. STANDARD POSITION DESCRIPTIONS (SPD): PD99395 Visit the IRS SPD Library to access the position descriptions.

Requirements & Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Which agency is hiring for this position?

This position is with Internal Revenue Service, Department of the Treasury.

What is the salary for this position?

The posted pay range is $77785 – $163062/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-09-28.

What is the work schedule?

This is a Day Shift, Monday to Friday with Start and Stop times between 6:00am and 6:00pm. position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

Source: USAJOBS.gov — U.S. Federal Government