Program Manager - Not To Exceed 1 Year, May Be Extended 5 Years, May Be Made Permanent

Internal Revenue Service; Fresno (CA); On-site; USD 75,000 - 139,000; Full time

Job summary

Internal Revenue Service is seeking a Program Manager not to exceed one year with potential extension up to five years and possible permanent placement. The role involves high-level supervision, strategic planning and cross-unit coordination within Taxpayer Services.

Responsibilities include defining goals, supervising managers, managing budgets, and promoting process improvements. Applicants should have a degree and strong experience in program management and employee relations, with the

Qualifications

• Bachelor's degree from an accredited college or university.
• Experience leading multi-unit teams/functions in a large organization.
• Strong skills in budgeting, workforce planning and performance management.

Responsibilities

• Define business goals and work plans; set priorities for subordinate managers and supervisors.
• Provide guidance and counsel to subordinates on administrative and technical problems.
• Manage relationships with IRS operating divisions and other agencies; align objectives with Taxpayer Services goals.
• Develop performance standards and evaluate subordinate performance; manage employee relations and disciplinary actions.
• Lead short- and long-range planning; ensure effective communication and coordination across units.

Skills

Leadership

Budget management

Employee relations

Program management

Education

Bachelor's degree

Job description

Program Manager - Not To Exceed 1 Year, May Be Extended 5 Years, May Be Made Permanent

• Schedule: Tour of Duty: Monday - Friday Swing Shift, 4pm to 12:30am

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS SC - Submission Processing REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Key Responsibilities

General Manager Duties: As a Department Manager you will: Define business goals, develop work plans and set short and long term priorities to be accomplished by subordinates. Direct, coordinate and oversee work plans through subordinate managers and supervisors. Assign work based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluate program implementation and effectiveness.

Provide guidance, advice, counsel or instruction to subordinates in resolving administrative and on technical problems. Manage relationships with functional executives of IRS operating divisions within the area serviced, officials of other agencies, and in advising management officials of higher rank.

Develop performance standards and evaluate work performance of subordinate supervisors and managers; Serve as the reviewing official on evaluations and performance recognition or disciplinary actions of non-supervisory employees rated by subordinate supervisors. Manage and resolve group grievances, employee complaints and/or other issues elevated to the second level.

Make decisions and/or approve expenses on routine and/or non-routine, costly or controversial requests and/or personnel related actions (e.g., selection, training, promotions). Serve as a coach and/or mentor to subordinate managers and/or employees on an ongoing basis, tailoring the emphasis based on the particular needs and background.

Initiate ways to improve efficiency of the department and increase the quality of the work directed; Find and implement ways to eliminate or reduce significant bottlenecks and barriers to production, promote team building or improve business practices. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

Serves as a second-level Department Manager responsible for planning, organizing, directing, coordinating, controlling, and evaluating the activities of multiple subordinate organizational units through subordinate managers within a Campus environment. Provides senior-level leadership to subordinate managers and ensures alignment of organizational objectives with Taxpayer Services (TS) mission, goals, and established strategic priorities.

Establishes and communicates clear performance expectations, operational goals, and program strategies to ensure effective and consistent execution of work across all assigned functions. Manages workforce planning and the allocation of personnel, budget, and other resources to accomplish program objectives and meet workload demands.

Exercises responsibility for key supervisory functions, including performance management, employee relations, and labor relations, ensuring actions are consistent with applicable laws, regulations, and policies. Monitors organizational performance, reviews workload and productivity measures, and directs corrective actions to address identified issues and improve operational results.

Leads the development and implementation of short- and long-range plans, including work plans, program priorities, and special initiatives, to support organizational goals. Coordinates with senior leadership and internal stakeholders to ensure effective communication, integration of program objectives, and consistency in operations. Promotes continuous improvement in processes, systems, and business practices within the organization.

Represents the organization in meetings, focus groups, and cross-functional efforts to support coordination and information sharing. STANDARD POSITION DESCRIPTIONS (SPD): PD99341 Visit the IRS SPD Library to access the position descriptions.

Requirements & Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Which agency is hiring for this position?

This position is with Internal Revenue Service, Department of the Treasury.

What is the salary for this position?

The posted pay range is $74678 - $139067/yr.

What is the application deadline?

Applications close on 2026-10-02.

What is the work schedule?

This is a Tour of Duty: Monday - Friday Swing Shift, 4pm to 12:30am position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

Source: USAJOBS.gov — U.S. Federal Government