Supervisory Financial Technician

Internal Revenue Service

California (MO)

Remote

USD 68,000 - 89,000

Full time

4 days ago

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Job summary

Internal Revenue Service is seeking a Front Line Manager for Taxpayer Services in California/Fresno County. The role involves planning work, supervising staff, and ensuring quality and timeliness in Refundable Credit Examination procedures.

The position emphasizes coaching, training, and evaluating performance while resolving complaints and driving process improvements. Telework eligibility is noted in the posting, with a day shift schedule and negotiable hours.

Qualifications

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education.
Foreign education may be used to meet the requirements.
Education credentials must be deemed equivalent to U.S. education.

Responsibilities

Plan work to be accomplished by subordinates and prepare schedules.
Evaluate and counsel employees on performance and conduct.
Interview candidates and recommend appointments, promotions or reassignments.
Resolve employee complaints and initiate necessary actions.
Provide on-the-job training and supervision for Refundable Credit Examination procedures.

Education

Bachelor's degree or equivalent

Job description

Schedule: Tour of Duty: Day Shift, Monday-Friday, hours negotiable start and stop times between 6:00am and 6:00pm

WHAT IS TAXPAYER SERVICES A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisionsVacancies will be filled in the following specialty areas: Taxpayer Services - TS-Return Integrity & Compliance - RICS - Refundable Credits Examination Operation REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Key Responsibilities

General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.

Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.

Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Provides leadership in developing employee skills by identifying training needs, conducting on-the-job training, and facilitating formal instruction related to Refundable Credit Examination (RCE) procedures, tax law fundamentals, and IRS systems.

Coaches and mentor's employees to improve technical proficiency, accuracy, and overall performance, and addresses performance deficiencies through counseling or formal corrective actions as appropriate.

Monitors team workload and production using established reports and automated systems to ensure adherence to quality, timeliness, and procedural standards, and conducts case reviews and quality assessments to ensure compliance with Internal Revenue Manual (IRM) guidelines and program requirements. Implements corrective actions to address identified deficiencies and promotes continuous process improvement.

Performs a wide range of technical financial analysis and case processing functions in support of the Refundable Credit Examination (RCE) program, which focuses on identifying and resolving questionable refundable credits, including but not limited to the Earned Income Tax Credit (EITC), Additional Child Tax Credit (ACTC), and American Opportunity Tax Credit (AOTC) STANDARD POSITION DESCRIPTIONS (SPD): PD91647 Visit the IRS SPD Library to access the position descriptions.

Requirements & Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

As a current IRS employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Which agency is hiring for this position?

This position is with Internal Revenue Service, Department of the Treasury.

What is the salary for this position?

The posted pay range is $68312 – $88801/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-02.

What is the work schedule?

This is a Tour of Duty: Day Shift, Monday-Friday, hours negotiable start and stop times between 6:00am and 6:00pm position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.