Program Manager – AI Growth Initiatives

Genpact; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

Genpact, a leader in AI and digital innovation, invites applications for the role of Program Manager-Strategic Initiatives. Own the rollout of growth programs across the Priority 150+ account portfolio and turn strategy into measurable execution.

You will drive end-to-end initiatives, build governance, define KPIs, and coordinate with LCPs, GRMs, and sales enablement to remove blockers. Emphasize data, dashboards, and AI-assisted workflows.

Qualifications

• Hands on experience in program/project management running complex, multi-stakeholder programs at enterprise scale.
• Demonstrated track record rolling out initiatives across large account/business-unit portfolios.
• Strong technical fluency — comfortable specifying, evaluating, and deploying tooling and automation; fluent with AI-led workflow enablement.
• Strong data analytics capability — can build and interpret dashboards, model adoption/gap analysis, and drive decisions from data (Excel/BI tools essential; SQL/Python a +).
• Proven stakeholder management up to CXO level; able to influence without authority.
• PMP / Agile / equivalent certification preferred.

Responsibilities

• Drive end-to-end rollout of growth initiatives across 150+ accounts — from design intake through pilot, scale, and steady-state adoption.
• Build and run the program governance layer: milestone tracking, RAID logs, adoption dashboards, and exception-based escalation to leadership.
• Translate growth strategy into structured execution plans with clear owners, cadences, and success metrics per account/segment.
• Instrument every initiative with data — define KPIs, build tracking, surface adoption gaps, and report verdict-first status to senior leadership.
• Coordinate across LCPs, GRMs, Unit Heads, sales enablement to remove blockers and enforce cadence compliance.
• Stand up scalable, lightweight tooling (trackers, automation, AI-assisted workflows) over heavy process — bias toward minimum viable rollout.
• Manage interdependencies across concurrent initiatives, sequencing rollouts to avoid account-team overload.
• Run weekly operating rhythm: pipeline of initiatives, at-risk accounts, and next-action plans.

Skills

Program management

Stakeholder management

Data analytics

AI tooling fluency

Excel/BI

SQL/Python

PMP/Agile

Tools

Excel

BI tools

SQL

Python

Job description

Genpact, a leader in AI and digital innovation, invites applications for the role of Program Manager-Strategic Initiatives. Own the rollout of growth programs across the Priority 150+ account portfolio and turn strategy into measurable execution.

You will drive end-to-end initiatives, build governance, define KPIs, and coordinate with LCPs, GRMs, and sales enablement to remove blockers. Emphasize data, dashboards, and AI-assisted workflows.