Senior Program Manager (Infrastructure domain) – Technology Transformation & Portfolio Governance

Genpact; Chicago (IL); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Genpact leads enterprise transformation initiatives across multiple portfolios, driving cloud adoption and infrastructure modernization with a unified roadmap and strong governance.

This Senior Program Manager role partners with product and platform leaders, finance, and executives to translate strategy into executable plans while managing risks and ensuring alignment with business priorities.

Qualifications

• Proven experience leading large, complex transformation initiatives.
• Ability to influence without authority and align stakeholders.
• Strong facilitation and consensus-building skills.
• Experience operating in highly matrixed organizations.

Responsibilities

• Lead enterprise‑wide transformation initiatives across portfolios and delivery teams.
• Define and maintain an integrated transformation roadmap aligning priorities and investments.
• Provide governance framework to move from strategy to execution at scale.
• Serve as a stabilizing force in multi‑year transformations with evolving scope.
• Integrate product/platform roadmaps into a portfolio view of scope and timelines.
• Define governance structures and operating cadences for cross‑portfolio alignment.
• Document decisions, assumptions, and changes with traceability.
• Manage cross‑initiative risks and dependencies.
• Translate technical strategies into clear execution plans with timelines and resources.
• Partner with finance for cost modeling and funding discussions.

Skills

Transformation leadership

Portfolio governance

Executive communication

Cross-functional leadership

Risk management

Job description

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Location: Chicago IL (Hybrid)

The Senior Program Manager – Technology Transformation & Portfolio Governance is accountable for orchestrating large-scale enterprise transformation initiatives by integrating independently owned strategies into a single, coherent portfolio roadmap. This role ensures that cloud adoption and infrastructure transformation efforts are governed, sequenced, funded, and risk‑managed as an enterprise program rather than a collection of disconnected technical initiatives.

The role operates at the intersection of strategy, execution, and governance. It partners closely with product owners, platform leaders, infrastructure teams, finance, and executive stakeholders to challenge assumptions, validate feasibility, and translate intent into executable plans. Success is measured by clarity of direction, predictability of outcomes, and leadership confidence—not by technical delivery.

This position is best suited for a leader who brings structure to complexity, creates alignment across competing priorities, and ensures transformation commitments are realistic, transparent, and achievable.

Key Responsibilities

Enterprise Transformation Leadership

• Lead the coordination of enterprise‑wide transformation initiatives, including cloud adoption and infrastructure modernization, across multiple portfolios and delivery teams
• Establish a single, integrated transformation roadmap that aligns business priorities, delivery sequencing, and investment decisions
• Provide the governance framework required to move from strategy to execution at scale, ensuring consistent decision‑making and accountability
• Serve as a stabilizing force in complex, multi‑year transformation efforts with evolving scope and constraints
• Integrate product- and platform‑owned roadmaps into a portfolio‑level view of scope, timelines, dependencies, and outcomes
• Define and maintain governance structures, forums, and operating cadence to support cross‑portfolio alignment
• Ensure decisions, assumptions, trade‑offs, and changes are documented, traceable, and communicated consistently
• Enable leadership to manage transformation as a portfolio of investments rather than isolated initiatives
• Act as a constructive challenger to product and platform strategies, testing readiness, sequencing, and delivery realism
• Translate expressed technical strategies into clear execution plans, including timelines, resourcing needs, and financial implications
• Surface gaps, overlaps, and misalignments across plans and drive resolution through facilitation and influence
• Ensure that transformation ambition is grounded in organizational capacity, funding constraints, and risk tolerance
• Proactively identify and manage cross‑initiative risks and dependencies that cannot be addressed within individual teams
• Maintain an integrated view of delivery risk, including schedule pressure, organizational readiness, and external constraints
• Partner with finance and leadership to support cost modeling, forecasting, and investment trade‑off discussions
• Provide early warning and decision support when plans diverge from expectations

Executive Engagement & Communication

• Deliver executive‑ready artifacts such as portfolio roadmaps, dashboards, summaries, and decision papers
• Enable senior leaders to make informed decisions by presenting complex situations in clear, concise, outcome‑focused terms
• Act as a central point of coordination between delivery organizations and executive stakeholders
• Ensure consistent narrative and shared understanding across leadership forums

Required Skills & Capabilities

Transformation & Organizational Leadership

• Proven experience leading large, complex transformation initiatives in highly matrixed organizations
• Strong ability to influence without authority and align stakeholders with competing priorities
• Skilled facilitator capable of driving clarity, accountability, and momentum in ambiguous environments
• Ability to operate seamlessly at both tactical and executive altitudes

Governance & Program Discipline

• Deep experience establishing and operating portfolio governance models
• Strong grasp of roadmap integration, dependency management, and execution tracking
• Ability to balance strategic intent with delivery reality

Technical Fluency (Contextual, Not Delivery)

• Sufficient technical understanding to challenge, interpret, and validate cloud and infrastructure strategies
• Ability to understand implications of technical decisions without acting as an architect or engineer
• Comfortable translating technical plans into business‑relevant constructs

Executive Communication

• Exceptional written and verbal communication skills
• Proven ability to produce concise, decision‑oriented materials for senior leadership
• Confident presence when engaging VP‑and SVP‑level stakeholders

Ideal Experience

• Senior Program Manager, Transformation Lead, or Portfolio Governance Lead
• Experience overseeing enterprise technology transformations or modernization programs
• Direct exposure to executive‑level decision‑making and investment governance
• Consulting, transformation office, or SOW‑based delivery experience strongly preferred

The approximate annual base compensation range for this position is $80,000 to $100,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

• Lead AI‑first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career— Gain hands‑on experience, world‑class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast‑moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.