Program Manager-Strategic Initiatives

Genpact; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

Genpact, a leader in AI and digital innovation, invites applications for the role of Program Manager-Strategic Initiatives. Own the rollout of growth programs across the Priority 150+ account portfolio and turn strategy into measurable execution.

You will drive end-to-end initiatives, build governance, define KPIs, and coordinate with LCPs, GRMs, and sales enablement to remove blockers. Emphasize data, dashboards, and AI-assisted workflows.

Qualifications

• Hands on experience in program/project management running complex, multi-stakeholder programs at enterprise scale.
• Demonstrated track record rolling out initiatives across large account/business-unit portfolios.
• Strong technical fluency — comfortable specifying, evaluating, and deploying tooling and automation; fluent with AI-led workflow enablement.
• Strong data analytics capability — can build and interpret dashboards, model adoption/gap analysis, and drive decisions from data (Excel/BI tools essential; SQL/Python a +).
• Proven stakeholder management up to CXO level; able to influence without authority.
• PMP / Agile / equivalent certification preferred.

Responsibilities

• Drive end-to-end rollout of growth initiatives across 150+ accounts — from design intake through pilot, scale, and steady-state adoption.
• Build and run the program governance layer: milestone tracking, RAID logs, adoption dashboards, and exception-based escalation to leadership.
• Translate growth strategy into structured execution plans with clear owners, cadences, and success metrics per account/segment.
• Instrument every initiative with data — define KPIs, build tracking, surface adoption gaps, and report verdict-first status to senior leadership.
• Coordinate across LCPs, GRMs, Unit Heads, sales enablement to remove blockers and enforce cadence compliance.
• Stand up scalable, lightweight tooling (trackers, automation, AI-assisted workflows) over heavy process — bias toward minimum viable rollout.
• Manage interdependencies across concurrent initiatives, sequencing rollouts to avoid account-team overload.
• Run weekly operating rhythm: pipeline of initiatives, at-risk accounts, and next-action plans.

Skills

Program management

Stakeholder management

Data analytics

AI tooling fluency

Excel/BI

SQL/Python

PMP/Agile

Tools

Excel

BI tools

SQL

Python

Job description

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real- world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions — we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Program Manager-Strategic Initiatives

Job Description: Own the systematic rollout of growth initiatives across the Priority 150+ account portfolio. Professional will operationalize commercial and growth programs at scale, drive adoption across 150+ accounts, and turn strategy into tracked, measurable execution with single-threaded accountability.

Key Responsibilities

• Drive end-to-end rollout of growth initiatives across 150+ accounts — from design intake through pilot, scale, and steady-state adoption.
• Build and run the program governance layer: milestone tracking, RAID logs, adoption dashboards, and exception-based escalation to leadership.
• Translate growth strategy into structured execution plans with clear owners, cadences, and success metrics per account/segment.
• Instrument every initiative with data — define KPIs, build tracking, surface adoption gaps, and report verdict-first status to senior leadership.
• Coordinate across LCPs, GRMs, Unit Heads, sales enablement to remove blockers and enforce cadence compliance.
• Stand up scalable, lightweight tooling (trackers, automation, AI-assisted workflows) over heavy process — bias toward minimum viable rollout.
• Manage interdependencies across concurrent initiatives, sequencing rollouts to avoid account-team overload.
• Run weekly operating rhythm: pipeline of initiatives, at-risk accounts, and next-action plans.

Required Qualifications

• Hands on experience in program/project management running complex, multi-stakeholder programs at enterprise scale.
• Demonstrated track record rolling out initiatives across large account/business-unit portfolios.
• Strong technical fluency — comfortable specifying, evaluating, and deploying tooling and automation; fluent with AI-led workflow enablement.
• Strong data analytics capability — can build and interpret dashboards, model adoption/gap analysis, and drive decisions from data (Excel/BI tools essential; SQL/Python a plus).
• Proven stakeholder management up to CXO level; able to influence without authority.
• PMP / Agile / equivalent certification preferred.

Lead AI-powered transformation — Drive innovation and solve real-world business challenges that matter

Make an impact — Help global enterprises solve business challenges that matter

Accelerate your career — Gain hands- on experience, mentorship, and world-class learning opportunities to stay ahead

Work with the best — Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values- driven culture — Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.