Program Manager, AI & Electronic Security Solutions

Convergint; California; On-site; USD 123,000 - 195,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Paid Time Off starting at 13 days

Job summary

Convergint is seeking a full-time Program Manager to lead programs for global/enterprise accounts, coordinating multiple operation and sales teams to deliver results for large, complex clients. You will drive operational excellence, ensure customer satisfaction, and support account growth while collaborating with partners across locations and regions.

The role emphasizes governance, communications, and delivering value through strategic leadership, financial oversight, and customer-centric

Qualifications

• Excellent organizational skills related to program/project management.
• Broad based industry and market knowledge of network and low voltage building systems.
• Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio, and Project.
• Experience with Smartsheet and other workflow management tools.
• Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization.
• Advanced financial competencies.
• Conflict management expertise with the ability to resolve differences.
• Proficient in contract negotiation and administration.
• Strong work ethic with personal motivation to function individually and part of a team.
• Proven abilities to create internal and external organizational alignment through relationships, communicating vision and team building.
• Understanding of appropriate levels of protection regarding to customer personnel, information, and property, both real and intellectual.
• Established leader to serve as a role model while guiding, developing, and mentoring others within the organization.
• Strategic thinker with analytical problem-solving aptitude and techniques.
• Expertise in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries.

Responsibilities

• Coordinates technology evaluations, pilot validation, and accuracy, bias, performance, and environmental robustness testing with technical specialists and vendors.
• Maintains AI explainability records, software and model version histories, integration dependencies, rollback plans, and operational training inputs.
• Acts as a single point of coordination on individual accounts, responsible for providing regular and proactive communications for all operational activities.
• Learns the client’s business by building strong relationships with key stakeholders, seeking to understand their structure and strategies.
• Deploys standard processes and tools to achieve internal efficiencies. Drives consistency and alignment in execution of all Convergint services across multiple locations, regions, and countries.
• Documents and maintains the specifics for working with the customer in a dynamic, co-authored playbook.
• Ensures adherence to specific customer standards, industry best practices, code requirements and/or market regulations.
• Manages, oversees, and coordinates all operational aspects of enterprise customer engagements for specific accounts.
• Engages additional resources and solutions to solve customer challenges, building confidence in Convergint as a trusted advisor.
• Delivers internal and customer facing business reviews on a consistent basis.
• Connects professional services with the client’s technical teams, to maximize system uptime through regular monitoring of systems.
• Demonstrates value through an understanding of technologies and services, supporting the sales teams to introduce innovative solutions to our customers.
• Maintains accountability for overall customer satisfaction and continuous improvement.
• Monitors financial performance of accounts; compiles reporting and performs data analysis to support business recommendations.
• Demonstrates leadership through mentoring and coaching of colleagues; may manage direct reports.

Skills

Organizational skills

Industry knowledge

MS Office

Smartsheet

Communication skills

Financial awareness

Conflict management

Contract negotiation

Work ethic

Leadership

Strategic thinking

Program deliverables

Education

Bachelor’s degree in Engineering or related field

Tools

Microsoft Office

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Visio

Microsoft Project

Smartsheet

Job description

Convergint is seeking a full-time Program Manager to lead programs for global/enterprise accounts, coordinating multiple operation and sales teams to deliver results for large, complex clients. You will drive operational excellence, ensure customer satisfaction, and support account growth while collaborating with partners across locations and regions.

The role emphasizes governance, communications, and delivering value through strategic leadership, financial oversight, and customer-centric