Program Manager – AI Software Electronic Security Technologies

Convergint Technologies LLC; La Palma (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Cell phone reimbursement

Job summary

Convergint Technologies LLC is seeking a full-time Program Manager to lead programs for global accounts and coordinate cross-functional teams. You will ensure customer satisfaction, financial performance, and account growth while driving operational excellence across locations and regions.

You will act as a trusted advisor, deliver regular business reviews, and align service offerings with customer needs. A PMI certification and extensive leadership experience are preferred.

Qualifications

• Bachelor's degree in Engineering or related field required.
• Minimum 7 years of operations, sales and/or project management experience preferred.
• PMI certification desirable; licenses/certs as applicable.

Responsibilities

• Lead programs for one or more global/enterprise accounts.
• Coordinate activities of multiple operation and sales teams.
• Deliver regular and proactive communications to clients and internal stakeholders.
• Ensure customer satisfaction and financial performance across accounts.
• Provide program governance and drive operational excellence.

Skills

Program management

Stakeholder management

Financial acumen

Contract negotiation

Communication

Microsoft Office

Smartsheet

Excel

Education

Bachelor's degree in Engineering or related field

Tools

Smartsheet

Microsoft Project

Excel

Job description

Build a career where values meet worldwide opportunity. Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Program Manager to join our amazing culture. In this role, you will be responsible for programs for one or more of Convergint's global/enterprise accounts. Directs and supports the activities of multiple operation and sales teams delivering results for large, complex clients. Serves as a single point of coordination, facilitating all internal and external communications. Effectively drives operational excellence by exceeding customer expectations in the execution of projects, services, and advanced solutions. Provides leadership for Convergint teams and its' partners, ensuring customer satisfaction, financial performance, and account growth. As a Program Manager, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Program Manager.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Aligns video analytics, sensors, automation, and physical access control and video management integrations with customer use cases and acceptance criteria.
• Coordinates technology evaluations, pilot validation, and accuracy, bias, performance, and environmental robustness testing with technical specialists and vendors.
• Maintains AI explainability records, software and model version histories, integration dependencies, rollback plans, and operational training inputs.
• Coordinates approved data use, privacy, encryption, authentication, cybersecurity reviews, custom-code approvals, and cloud-provider controls before deployment.
• Acts as a single point of coordination on individual accounts, responsible for providing regular and proactive communications for all operational activities.
• Learns the client’s business by building strong relationships with key stakeholders, seeking to understand their structure and strategies. Translates the contributors of a successful partnership back to essential Convergint colleagues.
• Deploys standard processes and tools to achieve internal efficiencies. Drives consistency and alignment in execution of all Convergint services across multiple locations, regions, and countries.
• Documents and maintains the specifics for working with the customer in a dynamic, co-authored playbook.
• Ensures adherence to specific customer standards, industry best practices, code requirements and/or market regulations.
• Manages, oversees, and coordinates all operational aspects of enterprise customer engagements for specific accounts. Enforces program governance and the expectations of the customer with global teams and partners, so Convergint can be "our customer's best service provider".
• Serves as an advocate and liaison between the customer, colleagues, and partners. Engages additional resources and solutions to solve customer challenges, building confidence in Convergint as a trusted advisor.
• Introduces new service offerings and additional geographic support capabilities, while scaling the program to better manage the customer’s needs.
• Delivers internal and customer facing business reviews on a consistent basis.
• Connects professional services with the client’s technical teams, to maximize system uptime though regular monitoring of systems, preventative maintenance programs and life-cycle management.
• Demonstrates value through an understanding of technologies and services, supporting the sales teams to introduce innovative solutions to our customers.
• Maintains accountability for overall customer satisfaction and continuous improvement. Regularly seeks feedback to identify areas with issues and challenges. Clears roadblocks to ensure expectations and contractual requirements are met. Elevates issues by engaging leadership in an effective and timely manner.
• Monitors financial performance of accounts. Compiles reporting and performs data analysis to track overall business activities, trends, and anomalies to support business recommendations.
• Demonstrates leadership through mentoring, coaching and development of local/distributed colleagues. May manage direct reports.
• Annual Job Volume/Revenue Expectations: $5 - $15 Million.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Excellent organizational skills related to program/project management.
• Broad based industry and market knowledge of network and low voltage building systems.
• Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio, and Project.
• Experience with Smartsheet and other workflow management tools.
• Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization.
• Advanced financial competencies.
• Conflict management expertise with the ability to resolve differences.
• Proficient in contract negotiation and administration.
• Strong work ethic with personal motivation to function individually and part of a team.
• Proven abilities to create internal and external organizational alignment through relationships, communicating vision and team building.
• Understanding of appropriate levels of protection regarding to customer personnel, information, and property, both real and intellectual.
• Established leader to serve as a role model while guiding, developing, and mentoring others within the organization.
• Strategic thinker with analytical problem-solving aptitude and techniques.
• Expertise in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries.

Company Benefits

• - 10 Company Holidays and Paid Time Off starting at 13 days annually
• - Fun & Laughter Day Off
• - Medical, Dental & Vision Plan
• - Life insurance & Disability Plan
• - Wellness Program
• - 401K Matching Plan
• - Colleague Assistance Program
• - Tuition reimbursement
• - Competitive salary and compensation plan
• - Vehicle reimbursement plan or company vehicle
• - Corporate Social Responsibility Day
• - Cell phone reimbursement (if applicable)
• - Paid parental leave

Requirements

Education: Bachelor's degree in Engineering or related field, trade school or equivalent experience

Minimum Experience: 7 years of operations, sales and/or project management experience required

Previous leadership experience required

Certifications & Licenses: Project Management Institute (PMI) certification desirable; industry-specific certifications and/or required licenses required; must have valid driver's license.

Preferred Experience

• Professional experience in 1 or more of the following industries preferred: electronic security, fire alarm &