PROGRAM MANAGER

Homeward Bound; Novato (CA); On-site; USD 80,000 - 83,000; Full time

Benefits offered by this job

100% employer-paid medical, dental, &

vision insurance

403(b) retirement plan

Paid vacation

Employee Assistance Program

Lunch at site

Collaborative workplace

Job summary

Homeward Bound in Novato, CA is seeking a Program Manager to join our housing team and support residents in achieving housing stability through coordinated services.

The role involves case management, coordinating CalAIM, HMIS and Salesforce documentation, supervising staff, and ensuring program compliance while advancing our mission to open doors to safety, dignity, hope, and independence.

Qualifications

• Bachelor's degree in social work, psychology, human services, or related field, or 3 years of housing/human services experience.
• Experience with homelessness or underserved populations preferred.
• Knowledge of Housing First, harm reduction, trauma-informed care, mental health and community resources.
• Familiar with public benefits systems and housing programs; HMIS/Salesforce proficiency.

Responsibilities

• Provide housing-focused case management to individuals and groups.
• Coordinate housing support services and referrals.
• Develop and monitor housing and care plans integrating housing and health services.
• Oversee housing referral, placement, move-in, and retention processes.
• Document accurately in HMIS and Salesforce; ensure compliance.
• Monitor progress, address barriers, provide crisis intervention, and coordinate resources.
• Support property management activities and site monitoring.
• Supervise and train assigned staff; participate in meetings and quality activities.

Skills

Case management

Communication

Documentation

Independent work

Education

Bachelor's degree / 3 years experience

Tools

HMIS

Salesforce

Microsoft Office

Job description

PROGRAM MANAGER

Full Time Homeward Bound Admin, Novato, CA, US 1 Attachments

2 days ago Requisition ID: 1345

Salary Range: $80,000.00 To $83,000.00 Annually

Position Announcement/Job Description

Help Build the Workplace Behind the Mission

Come join our team! Homeward Bound helps unsheltered individuals and families in Marin County transform their lives through housing, training, and supportive services.

Homeward Bound is Marin County's primary provider of shelter and housing for individuals and families experiencing homelessness. We offer emergency shelter, short- and long-term supportive housing, job training and placement, and wraparound services. Our mission is Opening Doors to Safety, Dignity, Hope, and Independence.

We're looking for a Program Manager - Sweeney Place to join our housing team and support residents as they build stability and self-sufficiency. In this role, you will provide supportive services necessary to help participants obtain and maintain housing stability in our housing programs. You will help residents maintain their housing, navigate challenges, and move toward greater independence.

What You'll Do

• Provide housing-focused case management to individuals and groups.
• Coordinate housing support services, CalAIM (ECM and Community Supports), referrals, and service eligibility.
• Develop and monitor individualized housing and care plans that integrate housing, medical, behavioral health, and supportive services.
• Oversee housing referral, interview, placement, move-in, and housing retention processes.
• Complete accurate and timely documentation, maintain client records in HMIS and Salesforce, and ensure compliance with CalAIM, HIPAA, agency, and funder requirements.
• Monitor participant progress, address barriers to housing stability, provide crisis intervention, and coordinate appropriate community resources and referrals.
• Support basic property management activities, including maintenance coordination, tenancy issues, voucher processing, and site monitoring.
• Supervise and support assigned staff, including training, coaching, and performance oversight.
• Participate in supervision, meetings, trainings, quality improvement activities, and perform other duties as assigned.

What We're Looking For

Required

• Bachelor's degree in social work, psychology, human services, or a related field, or three (3) years of experience in housing, residential, or human services.
• Experience working with individuals experiencing homelessness or other underserved populations preferred.
• Knowledge of Housing First, harm reduction, trauma-informed care, mental health, substance use, and community resources.
• Familiarity with public benefits systems (SSI, SSDI, SDI) and housing programs.
• Experience with HMIS, Salesforce, or similar databases, and proficiency with Microsoft Office and cloud-based applications.
• Strong communication, organization, documentation, and case management skills.
• Ability to work independently and collaboratively in a diverse, fast-paced environment.
• Commitment to equity, inclusion, confidentiality, and professional standards.

Preferred

• Compassionate, organized, and solution-focused.
• Able to work independently and collaboratively.
• Maintains professional boundaries and adapts to changing priorities.
• Committed to supporting housing stability and ending homelessness.
• Sense of humor encouraged

Why Join Homeward Bound?

At Homeward Bound, our employees make a tangible difference every day. We believe supporting our team is essential to supporting our community.

We offer:

• 100% employer-paid medical, dental, and vision insurance
• 403(b) retirement plan with discretionary employer match
• Three weeks of paid vacation annually
• Employee Assistance Program
• Complimentary lunch at our administrative site
• A collaborative, mission-driven workplace where your work has lasting impact