PROGRAM MANAGER

Homeward-Bound-of-Marin; Novato (CA); On-site; USD 80,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

403(b) retirement plan with employer 3

Three weeks paid vacation

Employee Assistance Program

Complimentary lunch on-site

Collaborative mission-driven workplace

Job summary

Homeward Bound Admin in Novato, CA is looking for a Program Manager - Sweeney Place to provide housing-focused case management and support residents toward stability and independence.

You will coordinate housing supports, develop individualized plans integrating housing, medical, behavioral health, and services, and maintain records in HMIS and Salesforce while ensuring CalAIM/HIPAA compliance. The role includes supervision and collaboration in a fast-paced environment.

Qualifications

• Bachelor's degree in social work, psychology, human services or related field, or 3 years in housing/human services.
• Experience with homelessness or underserved populations preferred.
• Knowledge of Housing First, trauma-informed care, and community resources.
• Experience with HMIS or Salesforce and Microsoft Office.

Responsibilities

• Provide housing-focused case management to individuals and groups.
• Coordinate housing support services, CalAIM and referrals.
• Develop and monitor individualized housing and care plans.
• Oversee housing referral, interview, placement, move-in, and retention.
• Maintain records in HMIS/Salesforce and ensure compliance.
• Monitor progress, address barriers, provide crisis intervention, and coordinate resources.
• Support property management activities and supervise staff.

Skills

Housing case management

CalAIM coordination

Documentation

Communication

Team collaboration

Education

Bachelor's degree in social work or related field

Tools

HMIS

Salesforce

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PROGRAM MANAGER

Full Time Homeward Bound Admin, Novato, CA, US 1 Attachments

3 days ago Requisition ID: 1345

Salary Range: $80,000.00 To $83,000.00 Annually

Position Announcement/Job Description

Help Build the Workplace Behind the Mission

Come join our team! Homeward Bound helps unsheltered individuals and families in Marin County transform their lives through housing, training, and supportive services.

Homeward Bound is Marin County’s primary provider of shelter and housing for individuals and families experiencing homelessness. We offer emergency shelter, short- and long-term supportive housing, job training and placement, and wraparound services. Our mission is Opening Doors to Safety, Dignity, Hope, and Independence.

We’re looking for a Program Manager - Sweeney Place to join our housing team and support residents as they build stability and self-sufficiency. In this role, you will provide supportive services necessary to help participants obtain and maintain housing stability in our housing programs. You will help residents maintain their housing, navigate challenges, and move toward greater independence.

What You’ll Do

• Provide housing-focused case management to individuals and groups.
• Coordinate housing support services, CalAIM (ECM and Community Supports), referrals, and service eligibility.
• Develop and monitor individualized housing and care plans that integrate housing, medical, behavioral health, and supportive services.
• Oversee housing referral, interview, placement, move-in, and housing retention processes.
• Complete accurate and timely documentation, maintain client records in HMIS and Salesforce, and ensure compliance with CalAIM, HIPAA, agency, and funder requirements.
• Monitor participant progress, address barriers to housing stability, provide crisis intervention, and coordinate appropriate community resources and referrals.
• Support basic property management activities, including maintenance coordination, tenancy issues, voucher processing, and site monitoring.
• Supervise and support assigned staff, including training, coaching, and performance oversight.
• Participate in supervision, meetings, trainings, quality improvement activities, and perform other duties as assigned.

What We're Looking For

Required

• Bachelor's degree in social work, psychology, human services, or a related field, or three (3) years of experience in housing, residential, or human services.
• Experience working with individuals experiencing homelessness or other underserved populations preferred.
• Knowledge of Housing First, harm reduction, trauma-informed care, mental health, substance use, and community resources.
• Familiarity with public benefits systems (SSI, SSDI, SDI) and housing programs.
• Experience with HMIS, Salesforce, or similar databases, and proficiency with Microsoft Office and cloud-based applications.
• Strong communication, organization, documentation, and case management skills.
• Ability to work independently and collaboratively in a diverse, fast-paced environment.
• Commitment to equity, inclusion, confidentiality, and professional standards.

Preferred

• Compassionate, organized, and solution-focused.
• Able to work independently and collaboratively.
• Maintains professional boundaries and adapts to changing priorities.
• Committed to supporting housing stability and ending homelessness.Sense of humor encouraged

Why Join Homeward Bound?

At Homeward Bound, our employees make a tangible difference every day. We believe supporting our team is essential to supporting our community.

We offer:

• 100% employer-paid medical, dental, and vision insurance
• 403(b) retirement plan with discretionary employer match
• Three weeks of paid vacation annually
• Employee Assistance Program
• Complimentary lunch at our administrative site
• A collaborative, mission-driven workplace where your work has lasting impact

Attachments (1)