Hybrid Resource Counselor/Case Manager

Hbofm; Novato (CA); Hybrid; USD 39,000 - 41,000; Full time

Benefits offered by this job

100% Employer-Paid Medical, Dental, &视

2.5 weeks vacation

403b retirement plan

Job summary

Homeward Bound of Marin is seeking a Hybrid Case Manager to support shelter residents as they build stability. You will help participants integrate into shelter life, set goals, and move toward independence with Housing First principles.

The ideal candidate has 2+ years in shelter or housing programs, knowledge of Housing First, and experience with HMIS or Salesforce. The role emphasizes compassionate, collaborative work and data-driven client progress.

Qualifications

• Bachelor’s degree in social work, psychology, social welfare, or a related field or two (2) years of experience in a related residential or housing program.
• Minimum of two (2) years’ experience working with under-resourced or low-income populations; experience working with individuals experiencing homelessness preferred.
• Knowledge of Housing First, harm-reduction and trauma-informed principles.
• Working knowledge of SSI, SSDI and other entitlement programs.
• Experience with data entry systems (HMIS, Salesforce, or similar).
• Proficiency with Microsoft Word, Excel, cloud-based systems, and Adobe.

Responsibilities

• Provide housing-focused case management in one‑on‑one and group settings.
• Identify and address barriers to housing stabilization.
• Engage participants regularly to support program participation and progress toward housing stability.
• Coordinate with healthcare, behavioral health, and community partners for care planning.
• Maintain accurate and timely data in agency databases.

Skills

Housing First knowledge

Trauma-informed care

Data entry skills

Client advocacy

Cultural competency

Education

Bachelor’s degree in social work or related field

Tools

HMIS

Salesforce

Microsoft Word/Excel

Job description

Imagine being part of a company where effort creates hope and opportunity. Homeward Bound of Marin helps individuals and families experiencing homelessness find their path to housing and stability. Bring your passion for service, and we’ll support you with 100% paid health benefits, growth opportunities, and a workplace focused on case management and connection.

We’re looking for a Hybrid Case Manager to join our housing team and support shelter residents as they build stability and self-sufficiency. In this role, you’ll work with participants at our Jonathan’s Place shelter, which provides services for individuals transitioning out of homelessness. This role assists residents with integrating into the shelter, navigating challenges, creating goals for progress and moving toward greater independence while maintaining a clean and healthy living environment. Through consistent, onsite support, you’ll play a key role in ensuring participants feel supported, seen, and genuinely set up for both short- and long-term success.

The Ideal Candidate:

At the heart of our work is a mission of Opening Doors to Safety, Dignity, Hope, and Independence. We’re looking for someone who brings compassion, sound judgment, and a genuine commitment to supporting personal growth, and who thrives in a collaborative environment. The ideal candidate is mission‑driven and well versed in shelter and homeless services, with the ability to work independently while contributing meaningfully to a team. You take thoughtful initiatives, engage others with professionalism and empathy, and build strong working relationships with people from diverse lived experiences.

Education or Training Equivalent:

Bachelor’s degree in social work, psychology, social welfare, or a related field or two (2) years of experience in a related residential or housing program.

Qualifications and Abilities:

• Minimum of two (2) years’ experience working with under-resourced or low-income populations; experience working with individuals experiencing homelessness unhoused populations preferred.
• Experience in residential and/or housing programs.
• Knowledge of Housing First, harm-reduction and trauma-informed principles.
• Working knowledge of SSI, SSDI and other entitlement programs.
• Experience with data entry systems (HMIS, Salesforce, or similar).
• Proficiency with Microsoft Word, Excel, cloud-based systems, and Adobe.
• Comfort working in a culturally and ethnically diverse environment.

Physical Requirements:

• Ability to sit and use a computer for moderate periods (1–3 hours per day).
• Ability to stoop, crouch, kneel, or crawl occasionally.
• Ability to lift or move objects up to 40 pounds.
• Manage a caseload of up to 8 individuals with intensive and outcome driven supportive services while delivering these services utilizing a Housing First approach.
• IncorporateCalAIMcare coordination and housing stabilization strategiesinto individualized housing and care plans, in collaboration with healthcare, behavioral health, and community-based partners.
• Provide housing-focused case management in one‑on‑one and group settings.
• Identifyand address barriers to housingstabilization, including chronic homelessness, mental and physical health needs, substance use disorders, under‑employment, lack of income, and other systemic barriers.
• Skillfully prevent and/or resolve conflictsskillfullyusinga strength‑basedand trauma‑informed approach.
• Respond to urgent and crisis situations, including coordination with EMTs, fire, law enforcement, psychiatric services, and community partners as needed.
• Provide supportiveservices, guidance, and referrals to community resources.
• Engage program participants regularly and consistently to support program participation and progress toward housing stability while remaining flexible and creative around interventions.
• Coordinate closely with the County behavioral health team working onsite and attend weekly care conference meetings.
• Assist with facilitating regular activities on‑site that support housing focused programming.
• Collect monthly rent checks and log payments in agency database
• Provide bus tickets, make change for laundry and support activities of daily living while responding to requests for support from tenants as needed.
• Support regular cleaning on housing floors while ensuring all shared spaces meet agency cleanliness standards
• Facilitate maintenance needs in collaboration with Program Manager and maintenance crew.
• Communicate tenant concerns to Program Manager in a prompt and timely manner.

Perform other duties as assigned

Documentation and Compliance:

• Completetimely,accurate, and compliant documentation, including case notes, assessments,careplans, and progress updates,in accordance withpolicies and funder requirements.
• Ensure client records clearlydemonstrateeligibility, service delivery, engagement, and progress toward housinggoals.
• Maintainaccurateandtimelydata entry inHIPPO (Salesforce database)andHMIS.
• Meet all documentation and case management deadlines, including intake, enrollment, reassessments, housinggoals, and discharge documentation.
• Participate in quality assurance, monitoring, and audit processes, including responding to documentation reviews and corrective actions.

Case Management, Housing-Focused Services and Outcomes:

• Develop, implement, and regularly update individualized, client-centered housing and care plans.
• Monitor, document, and adjust plans proactively to address changing needs or barriers.
• Coordinate services with internal teams and external partners to ensure continuity of care andtimelyreferrals.
• Document housing and service outcomes to support program performance measurementsandgrantreporting.

Professional Standards and Team Collaboration:

• Manage a hybrid caseloadandbi-weekly/monthlymeetings,with strong organization, time-management, and prioritization skills.
• Communicate clearly and professionally with supervisors, team members, volunteers, and program participants.
• Participate in weekly supervision, program meetings, all-staff meetings, and requiredtraining.
• Maintain confidentiality andcomply withall agency policies, including HIPAA where applicable.
• Contribute positively as a collaborative, accountable member of the Homeward Bound team.

Desired Qualities:

• Compassionate, flexible, non-judgmental, and respectful.
• Strong problem-solving and multitasking skills.
• Comfortable working independently and as part of a team.
• Open to feedback and ongoing learning.
• Commitment to ending homelessness and working effectively with diverse populations.
• Senseof humor encouraged.
• 100% Employer-Paid Medical, Dental, and Vision Insurance

*$28.00 – $30.00 per hour DOE with a competitive benefits package which includes 100% employer paid medical, vision and dental insurance, 2.5 weeks’ vacation, and access to a 403b retirement plan. Under California law, Homeward Bound is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary or hourly rate outside of the range posted in this job announcement. This range considers the wide range of factors that are considered in making compensation decision including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. Salary and hourly rate offers are determined based on final candidate qualifications and experience.

Homeward Bound is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training.

Our competitive benefits package includes:

100% employer-paid medical, dental and vision insurance

Match for 403B retirement savings contribution