Program Coordinator – Supportive Housing

Hbofm; Novato (CA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

100% employer-paid medical, dental, &/

100% employer-paid medical, dental, &

Job summary

Homeward Bound of Marin seeks a Program Coordinator to support adults in a newly opened veteran housing program. You will provide housing-focused case management, coordinate care with partners, and help residents maintain housing and progress toward independence.

The role emphasizes equity, trauma-informed approaches, and strong documentation across HMIS/Salesforce, with opportunities to impact housing outcomes.

Qualifications

• Bachelor’s degree in social work, psychology, human services, or related field, or 3 years housing/human services experience.
• Experience with homelessness or underserved populations preferred.
• Knowledge of Housing First, harm reduction, trauma-informed care, mental health, substance use.
• Familiarity with public benefits systems (SSI, SSDI, SDI) and housing programs.
• Experience with HMIS, Salesforce, or similar databases, and proficiency with Microsoft Office and cloud-based applications.

Responsibilities

• Provide housing-focused case management to individuals and groups.
• Coordinate care with healthcare, behavioral health, housing, and community partners.
• Support housing stability through advocacy, referrals, crisis intervention, and conflict resolution.
• Address barriers to housing, income, employment, and health using Housing First and trauma-informed approaches.
• Maintain regular participant engagement to support progress toward housing goals.
• Assist with housing eligibility, leasing, move-ins, and housing retention.
• Coordinate voucher paperwork and required housing documentation.
• Support basic property management functions, including maintenance requests, rent tracking, tenancy issues, and site monitoring.
• Collaborate with program leadership to improve housing operations and participant outcomes.
• Provide cross-program support within the team’s housing book as needed
• Maintain client records and data in HMIS, Salesforce, and other required systems.
• Meet program, funder, and agency documentation standards and deadlines.

Skills

Housing First

Case management

Communication

Independent & collaborative work

Education

Bachelor’s degree in social work, psychology, human services, or related field

Tools

HMIS

Salesforce

Microsoft Office

Cloud-based apps

Job description

Help Build the Workplace Behind the Mission

Come join our team! Homeward Bound of Marin helps unsheltered individuals and families in Marin County transform their lives through housing, training, and supportive services.

Homeward Bound is Marin County’s primary provider of shelter and housing for individuals and families experiencing homelessness. We offer emergency shelter, short- and long-term supportive housing, job training and placement, and wraparound services. Our mission is Opening Doors to Safety, Dignity, Hope, and Independence.

We are seeking a Program Coordinator to join our adult housing team and support residents as they build stability and self-sufficiency. In this role, you’ll work with participants in our newly opened 24-unit veteran housing program, which provides affordable homes for adults transitioning out of homelessness. You will help residents maintain their housing, navigate challenges, and move toward greater independence.

What You’ll Do:

• Provide housing-focused case management to individuals and groups.
• Coordinate care with healthcare, behavioral health, housing, and community partners.
• Support housing stability through advocacy, referrals, crisis intervention, and conflict resolution.
• Address barriers to housing, income, employment, and health using Housing First and trauma-informed approaches.
• Maintain regular participant engagement to support progress toward housing goals.
• Assist with housing eligibility, leasing, move-ins, and housing retention.
• Coordinate voucher paperwork and required housing documentation.
• Support basic property management functions, including maintenance requests, rent tracking, tenancy issues, and site monitoring.
• Collaborate with program leadership to improve housing operations and participant outcomes.
• Provide cross-program support within the team’s housing book as needed
• Maintain client records and data in HMIS, Salesforce, and other required systems.
• Meet program, funder, and agency documentation standards and deadlines.

What We’re Looking For:

Required:

• Bachelor’s degree in social work, psychology, human services, or a related field, or three (3) years of experience in housing, residential, or human services.
• Experience working with individuals experiencing homelessness or other underserved populations preferred.
• Knowledge of Housing First, harm reduction, trauma-informed care, mental health, substance use, and community resources.
• Familiarity with public benefits systems (SSI, SSDI, SDI) and housing programs.
• Experience with HMIS, Salesforce, or similar databases, and proficiency with Microsoft Office and cloud-based applications.
• Strong communication, organization, documentation, and case management skills.
• Ability to work independently and collaboratively in a diverse, fast-paced environment.
• Commitment to equity, inclusion, confidentiality, and professional standards.

Preferred:

• Experience working with veterans in case management settings
• Compassionate, organized, and solution-focused.
• Able to work independently and collaboratively.
• Maintains professional boundaries and adapts to changing priorities.
• Committed to supporting housing stability and ending homelessness.
• Sense of humor encouraged.

Why Join Homeward Bound?

At Homeward Bound, our employees make a tangible difference every day. We believe supporting our team is essential to supporting our community.

We offer:

• 100% employer-paid medical, dental, and vision insurance
• 403(b) retirement plan with discretionary employer match
• Two weeks of paid vacation annually
• Employee Assistance Program
• Complimentary lunch at our administrative site
• A collaborative, mission-driven workplace where your work has lasting impact

Homeward Bound is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training.

Our competitive benefits package includes:

100% employer-paid medical, dental and vision insurance

Match for 403B retirement savings contribution