Program Coordinator – Supportive Housing

Homeward Bound of Marin; Novato (CA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

100% employer-paid medical, dental, &

403(b) retirement plan with employer-m

Two weeks of paid vacation annually

Employee Assistance Program

Complimentary lunch

Collaborative, mission-driven work

Job summary

Homeward Bound of Marin seeks a dedicated housing-focused case manager to support individuals and families experiencing homelessness in Marin County. You will collaborate with healthcare, behavioral health, housing partners and provide services to promote housing stability.

The role emphasizes equity, trauma-informed care, and data entry in HMIS and Salesforce, with a mission to open doors to safety, dignity, hope, and independence.

Qualifications

• Bachelor’s degree in social work, psychology, human services, or related field, or three years of housing/human services experience.
• Experience working with individuals experiencing homelessness or underserved populations.
• Knowledge of Housing First, harm reduction, trauma-informed care, mental health, substance use, and community resources.
• familiarity with public benefits systems (SSI, SSDI, SDI) and housing programs.
• Experience with HMIS, Salesforce, or similar databases; proficiency with Microsoft Office and cloud-based applications.
• Strong communication, organization, documentation, and case management skills.
• Ability to work independently and collaboratively in a diverse, fast-paced environment.
• Commitment to equity, inclusion, confidentiality, and professional standards.

Responsibilities

• Provide housing-focused case management to individuals and groups.
• Coordinate care with healthcare, behavioral health, housing, and community partners.
• Support housing stability through advocacy, referrals, crisis intervention, and conflict resolution.
• Address barriers to housing, income, employment, and health using Housing First and trauma-informed approaches.
• Maintain regular participant engagement to support progress toward housing goals.
• Assist with housing eligibility, leasing, move-ins, and housing retention.
• Coordinate voucher paperwork and required housing documentation.
• Support basic property management functions, including maintenance requests, rent tracking, tenancy issues, and site monitoring.
• Collaborate with program leadership to improve housing operations and participant outcomes.
• Provide cross-program support within the team’s housing book as needed
• Maintain client records and data in HMIS, Salesforce, and other required systems.
• Meet program, funder, and agency documentation standards and deadlines.

Education

Bachelor’s degree in social work, psychology, human services, or related field or 3 years of experience in housing/human services

Tools

HMIS

Salesforce

Microsoft Office

Cloud-based applications

Job description

Help Build the Workplace Behind the Mission

Come join our team! Homeward Bound of Marin helps unsheltered individuals and families in Marin County transform their lives through housing, training, and supportive services.

Homeward Bound is Marin County’s primary provider of shelter and housing for individuals and families experiencing homelessness. We offer emergency shelter, short- and long-term supportive housing, job training and placement, and wraparound services. Our mission is Opening Doors to Safety, Dignity, Hope, and Independence.

What You’ll Do

• Provide housing-focused case management to individuals and groups.
• Coordinate care with healthcare, behavioral health, housing, and community partners.
• Support housing stability through advocacy, referrals, crisis intervention, and conflict resolution.
• Address barriers to housing, income, employment, and health using Housing First and trauma-informed approaches.
• Maintain regular participant engagement to support progress toward housing goals.
• Assist with housing eligibility, leasing, move-ins, and housing retention.
• Coordinate voucher paperwork and required housing documentation.
• Support basic property management functions, including maintenance requests, rent tracking, tenancy issues, and site monitoring.
• Collaborate with program leadership to improve housing operations and participant outcomes.
• Provide cross-program support within the team’s housing book as needed
• Maintain client records and data in HMIS, Salesforce, and other required systems.
• Meet program, funder, and agency documentation standards and deadlines.

What We’re Looking For

• Bachelor’s degree in social work, psychology, human services, or a related field, or three (3) years of experience in housing, residential, or human services.
• Experience working with individuals experiencing homelessness or other underserved populations preferred.
• Knowledge of Housing First, harm reduction, trauma-informed care, mental health, substance use, and community resources.
• Familiarity with public benefits systems (SSI, SSDI, SDI) and housing programs.
• Experience with HMIS, Salesforce, or similar databases, and proficiency with Microsoft Office and cloud-based applications.
• Strong communication, organization, documentation, and case management skills.
• Ability to work independently and collaboratively in a diverse, fast-paced environment.
• Commitment to equity, inclusion, confidentiality, and professional standards.

Preferred

• Experience working with veterans in case management settings
• Compassionate, organized, and solution-focused.
• Able to work independently and collaboratively.
• Maintains professional boundaries and adapts to changing priorities.
• Committed to supporting housing stability and ending homelessness.
• Sense of humor encouraged.

Why Join Homeward Bound?

At Homeward Bound, our employees make a tangible difference every day. We believe supporting our team is essential to supporting our community.

We Offer

• 100% employer-paid medical, dental, and vision insurance
• 403(b) retirement plan with discretionary employer match
• Two weeks of paid vacation annually
• Employee Assistance Program
• Complimentary lunch at our administrative site
• A collaborative, mission-driven workplace where your work has lasting impact