Program Manager – Supportive Housing

Hbofm; Novato (CA); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Paid vacation

Employee Assistance Program

Lunch on-site

Job summary

Homeward Bound of Marin is seeking a Program Manager for Sweeney Place to support residents in building stability and independence through housing and supportive services.

You will provide housing-focused case management, coordinate support services, and develop individualized plans that address housing, medical, behavioral health, and wraparound supports.

Qualifications

• Bachelor’s degree in social work, psychology, human services, or related field OR 3 years experience.
• Experience with homelessness or underserved populations preferred.
• Knowledge of Housing First, harm reduction, trauma-informed care, mental health, substance use, and community resources.
• Familiarity with SSI/SSDI/SDI and housing programs.
• Experience with HMIS, Salesforce, or similar databases; proficient with Microsoft Office and cloud-based applications.
• Strong communication, organization, documentation, and case management skills.
• Ability to work independently and collaboratively in a diverse, fast-paced environment.
• Commitment to equity, inclusion, confidentiality, and professional standards.

Responsibilities

• Provide housing-focused case management to individuals and groups.
• Coordinate housing support services, CalAIM (ECM and Community Supports), referrals, and service eligibility.
• Develop and monitor individualized housing and care plans that integrate housing, medical, behavioral health, and supportive services.
• Oversee housing referral, interview, placement, move-in, and housing retention processes.
• Complete accurate documentation, maintain client records in HMIS and Salesforce, and ensure compliance with CalAIM, HIPAA, agency, and funder requirements.
• Monitor participant progress, address barriers to housing stability, provide crisis intervention, and coordinate community resources and referrals.
• Support basic property management activities, including maintenance coordination, tenancy issues, voucher processing, and site monitoring.
• Supervise and support assigned staff, including training, coaching, and performance oversight.
• Participate in supervision, meetings, trainings, quality improvement activities, and perform other duties as assigned.

Skills

Case management

Communication

Organization

Documentation

Public benefits knowledge

Independent and collaborative work

Equity and confidentiality

Education

Bachelor’s degree in social work, psychology, human services, or related field OR 3 years experience

Tools

HMIS

Salesforce

MS Office/Cloud apps

Job description

Help Build the Workplace Behind the Mission

Come join our team! Homeward Bound of Marin helps unsheltered individuals and families in Marin County transform their lives through housing, training, and supportive services.

Homeward Bound is Marin County’s primary provider of shelter and housing for individuals and families experiencing homelessness. We offer emergency shelter, short- and long-term supportive housing, job training and placement, and wraparound services. Our mission is Opening Doors to Safety, Dignity, Hope, and Independence.

We’re looking for a Program Manager to join our team at Sweeney Place housing and support residents as they build stability and self-sufficiency. In this role, you will provide supportive services necessary to help participants obtain and maintain housing stability in our housing programs. You will help residents maintain their housing, navigate challenges, and move toward greater independence.

What You’ll Do:

• Provide housing-focused case management to individuals and groups.
• Coordinate housing support services, CalAIM (ECM and Community Supports), referrals, and service eligibility.
• Develop and monitor individualized housing and care plans that integrate housing, medical, behavioral health, and supportive services.
• Oversee housing referral, interview, placement, move-in, and housing retention processes.
• Complete accurate and timely documentation, maintain client records in HMIS and Salesforce, and ensure compliance with CalAIM, HIPAA, agency, and funder requirements.
• Monitor participant progress, address barriers to housing stability, provide crisis intervention, and coordinate appropriate community resources and referrals.
• Support basic property management activities, including maintenance coordination, tenancy issues, voucher processing, and site monitoring.
• Supervise and support assigned staff, including training, coaching, and performance oversight.
• Participate in supervision, meetings, trainings, quality improvement activities, and perform other duties as assigned.

What We’re Looking For:

Required:

• Bachelor’s degree in social work, psychology, human services, or a related field, or three (3) years of experience in housing, residential, or human services.
• Experience working with individuals experiencing homelessness or other underserved populations preferred.
• Knowledge of Housing First, harm reduction, trauma-informed care, mental health, substance use, and community resources.
• Familiarity with public benefits systems (SSI, SSDI, SDI) and housing programs.
• Experience with HMIS, Salesforce, or similar databases, and proficiency with Microsoft Office and cloud-based applications.
• Strong communication, organization, documentation, and case management skills.
• Ability to work independently and collaboratively in a diverse, fast-paced environment.
• Commitment to equity, inclusion, confidentiality, and professional standards.

Preferred:

• Compassionate, organized, and solution-focused.
• Able to work independently and collaboratively.
• Maintains professional boundaries and adapts to changing priorities.
• Committed to supporting housing stability and ending homelessness.
• Sense of humor encouraged

Why Join Homeward Bound?

At Homeward Bound, our employees make a tangible difference every day. We believe supporting our team is essential to supporting our community.

• 100% employer-paid medical, dental, and vision insurance
• 403(b) retirement plan with discretionary employer match
• Three weeks of paid vacation annually
• Employee Assistance Program
• Complimentary lunch at our administrative site
• A collaborative, mission-driven workplace where your work has lasting impact

Homeward Bound is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training.

Our competitive benefits package includes:

100% employer-paid medical, dental and vision insurance

Match for 403B retirement savings contribution