Program Lead: Case Management & Housing Stability

Jericho Project; New York (NY); On-site; USD 67,000 - 70,000; Full time

Job summary

Jericho Project in New York seeks an Assistant Program Director to directly oversee case management staff, emphasizing a Housing First approach and interdepartmental collaboration with Housing Placement and Veterans services.

The role reports to the Program Director, is exempt, and offers a salary of $67,000–$70,000 annually. Located in Manhattan, it requires leadership in staff development, intake processes, and data-driven service delivery to Veterans and other clients.

Qualifications

• Bachelor’s degree in human services or a related field with 3 years of human service delivery experience; a Master’s degree is preferred.
• Experience in homelessness, substance abuse, mental health and/or trauma settings; supervisory and/or management experience preferred.
• Must possess leadership, critical thinking, written and verbal skills.
• Able to work in a team oriented setting.
• Proficient use of Microsoft Office Suite programs.
• Experience working with veterans preferred.

Responsibilities

• Supervise, team-build, coach, and train case management staff.
• Develop staff’s competencies in client engagement, case management, assessment, service plans, crisis intervention, and referral resources.
• Ensure accuracy of and timely completion of required case documentation including at a minimum bi-weekly progress notes, monthly housing stability plans, and 90-day recertifications.
• Ensure housing stability plans and goals are implemented as written and updated as needed.
• Ensure Case Managers are working in a Housing First model and providing appropriate and adequate services after housing placement to address all underlying barriers to maintaining housing.
• Work collaboratively with Assistant Director of Housing Placement & Quality Management to ensure case managers meet data quality requirements and outcome goals for intakes, caseloads, and discharges.
• Work collaboratively with the Assistant Director of Housing Placement & Quality, Assistant Director of SOARS and benefits and SSVF Management team to oversee the assessments of entitlements for SSVF participants.
• Participate in the intake and orientation process of new program participants.
• Cooperate with other community organizations and stakeholders in the development of long-term plans for Veterans. Develop and maintain positive relationships with HUD VASH, DHS shelter staff, HRA, DVS, other SSVF grantees, the VA, UJC, Junkluggers, Prime, and other community providers to coordinate referrals and service delivery.
• Expertise in evidence based practices such as Motivational Interviewing, Critical Time Intervention, and Harm Reduction. Take initiative to ensure continued expertise in best practices. Ensure staff are implementing these practices to enhance their engagement and intervention techniques.
• Provide crisis intervention and de-escalation as needed.
• Participate in programming/clinical supervision, bi-weekly individual supervision, monthly case conferences, staff meetings, management team meetings, and attend/create training.
• Ensure assigned staff’s compliance with agency time and attendance policy. Enter staff edits into timekeeping system as needed and approve timecards. Enter all time off onto the SSVF calendar.
• Complete and maintain all required internal and external reports.
• Assist in the recruitment, selection, training and orientation of new employees.
• Build team morale to ensure staff retention.
• Identify knowledge gaps among team members. Forecast potential problems and present solutions.
• Participate in community initiatives to fulfill SSVF’s mission of ending veteran homelessness.
• Carry out other duties as assigned by SSVF Program Director.

Skills

Leadership

Team management

Communication

Client service

Critical thinking

Education

Bachelor's degree in human services or related field

Master’s degree in Social Work, Psychology, or related field (preferred)

Tools

Microsoft Office Suite

Job description

Jericho Project in New York seeks an Assistant Program Director to directly oversee case management staff, emphasizing a Housing First approach and interdepartmental collaboration with Housing Placement and Veterans services.

The role reports to the Program Director, is exempt, and offers a salary of $67,000–$70,000 annually. Located in Manhattan, it requires leadership in staff development, intake processes, and data-driven service delivery to Veterans and other clients.