Program Safety Guide

Spectrum Health Systems, Inc; Lowell (MA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

401k with company match

Job summary

Spectrum Health Systems, Inc in Lowell, MA is hiring a Program Guide for their Inpatient Treatment Program. The Program Guide will promote and maintain a safe pro-social environment for clients receiving medication.

The ideal candidate will have a high school diploma or GED, along with experience in customer service. Strong communication skills and familiarity with Microsoft applications are required. This role offers various benefits including health insurance and paid time off.

Qualifications

• High School Diploma or GED required.
• Prior experience working in customer service and/or with individuals with substance use disorders.
• Computer experience and familiarity with Windows 2000, Microsoft Outlook and Microsoft Word required.

Responsibilities

• Promote and maintain a safe pro-social environment for clients.
• Greeting clients and ensuring their safety and proper communication.

Skills

Customer service experience

Communication skills

Familiarity with Microsoft Outlook

Familiarity with Microsoft Word

Education

High School Diploma or GED

Job description

Location: Lowell, MA - Inpatient Treatment Program

Available Schedules: Sunday-Thursday 3:00pm-11:30pm, 11:30pm-7:00am. Tuesday-Saturday 7:00am-3:30pm, 3:00pm-11:30pm, 11:30pm-7:00am

Benefits

• Health, dental, vision insurance/additional voluntary insurances
• Company-paid life insurance/employee assistance programs
• Generous paid time off accrual
• Tuition reimbursement/loan repayment options
• 401k with company match up to 7%
• Discounts on wide array of services/entertainment nationwide

Responsibilities

The Program Guide is responsible for:

• Promoting and maintaining a safe pro-social environment for clients who come to the program daily to receive their medication.
• Greeting clients, customer service, monitor for client/staff safety, communicate with clients in a trauma sensitive manner that guides clients in and out of the program orderly.

Qualifications

• High School Diploma or GED required
• Prior experience working in customer service and/or with individuals with substance use disorders.
• Computer experience and familiarity with Windows 2000, Microsoft Outlook and Microsoft Word required.