Receptionist

High Point & Affiliated Organizations; Brockton (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Vision Insurance

Long & short term disability

403b - Retirement

Employee Assistance Program

Job summary

High Point & Affiliated Organizations seeks a full-time Receptionist for the Men's Addiction Treatment Center in Brockton, MA. The role supports the front desk, answer/route calls, greet visitors, process mail, manage deliveries, and assist with basic secretarial tasks.

Evenings shift from 3:00 PM to 11:30 PM, Monday through Friday, with a pay range of $20–$24 per hour depending on experience. Qualifications include a high school diploma or GED, strong computer and data-entry skills,

Qualifications

• : High School diploma or GED required.
• : Typing speed 45 words per minute.
• : Experience in office/secretarial environment.
• : Professional and courteous demeanor at all times.
• : Knowledge of basic computer skills and software.
• : Compliance with Federal Regulations, HIPAA, 42 CFR Part 2.
• : TB screening.
• : Data entry for reports and records.
• : Welcoming visitors and handling requests.
• : Maintain confidentiality and log visitor information.
• : Manage mail, deliveries, and office supplies.

Responsibilities

• Greet visitors and manage the front desk in a professional manner.
• Screen and route incoming calls; take messages and handle switchboard duties.
• Sort, distribute, and process mail and deliveries; maintain accurate mail logs.
• Maintain reception area, restock handouts, and ensure machines are functioning.
• Coordinate postage and mailing services; track changes to mail services.
• Assist with basic clerical tasks as assigned by COO or Supervisor.
• Attend mandatory trainings and meetings and follow safety procedures.
• Ensure confidentiality and compliance with patient rights and HIPAA requirements.

Skills

Typing 45 wpm

Computer skills

Interpersonal skills

Telephone etiquette

Data entry

Education

High School diploma or GED equivalent

Tools

Phone system

Switchboard operations

Job description

Program/Location: Men's Addiction Treatment Center (MATC), Brockton, Brockton
Education/Licensure: High School diploma or GED equivalent
Pay: $20-$24/hr (Depending on experience)
Status: Full Time; Monday-Friday, 3pm-11:30pm

About Us

High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

Receptionist Qualifications

• High School diploma or GED equivalent
• Knowledge of basic computer skills and software
• Experience in office/secretarial environment
• Must type at least 45 words per minute
• Detail oriented
• Ability to meet the public
• Must present as professional and courteous at all times both internally and externally
• Certification in the HPTC approved de-escalation program
• Possess a good telephone manner
• TB screening
• Compliance with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol and Drug Abuse Patients and HIPAA Regulations
• Collects and enters data needed for various reports
• Meet and greet all visitors and assist with their requests. When necessary, provide basic public relations with clear and adequate information
• Maintain accurate visitor log and signed confidentiality visitor letters
• Receive, screen, and direct all incoming switchboard telephone calls to the facility. Take messages when staff member is not available to receive call. Transfer the switchboard at the end of shift, to appropriate department
• Receive all deliveries (other than dietary and housekeeping items) and distributes accordingly and able follow drop-off policy procedures
• Maintain reception area - replenish of community handouts, neat appearance of area, proper working order of all office machines and reporting of any repairs to appropriate service company, provide assistance to employees needing assistance with proper machine use, secure all doors and windows of area at the end of shift
• Sort, date-stamp and distribute all in-coming mail, to include patient mail
• Sort, weigh and stamp all out-going mail (to include UPS and overnight packages). At end of day, responsible to arrange delivery to post-office any pre-stamped mail
• Arrange postal machine postage and repairs
• Tracking and up-dating of mail service changes, as needed
• Maintain postage petty cash and weekly reconciliation
• Maintain accurate office supply system - to include ordering and receipt of all office supplies. Verification of accurate delivery and return of any supplies, as needed. Comparison from one supplier to the next for best pricing available
• Co-ordinate emergency codes and evacuation procedures for the entire facility
• Perform basic secretarial functions as assigned by COO and/or Supervisor
• Attend mandatory training/meetings
• Ability to respond to TTY and in-house "Codes"
• Utilizes universal precautions at all times
• Demonstrates behaviors that recognize the rights of patients as defined by the patient rights
• Other duties as assigned by the Director of Admissions / Utilization Management to insure safe and appropriate operation of the facility
• Medical Insurance
• Vision Insurance
• Long & short term disability
• Discounted auto/home and renters insurance
• 403b - Retirement
• FSA & DCA
• PFML
• Employee Assistance Program
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Education days to use towards CEU's
• Opportunities for loan forgiveness
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.