Program Director, Support Services - Housing Impact

Socket.dev; City of Albany (NY); On-site; USD 58,000 - 71,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement planning

Generous time off

Employee assistance program

Employee discounts

Referral bonuses

Ongoing training

Recognition programs

Career growth

Collaborative culture

Job summary

Catholic Charities of Housing Office is seeking a Program Director - Support Services to lead emergency response, resident services, and case management across our housing programs in the Albany area. You will guide staff, ensure regulatory compliance, and drive high-quality service delivery.

The role requires a Bachelor's degree and 3–5 years of experience with diverse populations, plus a valid driver's license and reliable vehicle.

Qualifications

• Bachelor's Degree in Business Administration or a related field.
• 3 - 5 years of experience working with a diverse population.
• VALID Driver's License, proof of current car registration and insurance, and access to a reliable, working vehicle.

Responsibilities

• Collaborate with the Housing Office Leadership Team, Site Managers, and program leadership to implement emergency response procedures and ensure continuity of operations.
• Develop, implement, and evaluate resident services and support programs that align with the CCHO's mission, resident needs, and funding requirements.
• Oversee case management operations by providing training, technical assistance, case file reviews, and quality assurance to ensure compliance with CCHO policies, grant requirements, and regulatory standards.
• Monitor and audit the HMIS to ensure timely, accurate, and complete documentation of services.
• Facilitate case conferences and provide guidance to staff in resolving complex client situations and coordinating services with community providers.
• Conduct routine site visits and audits of tenant case records to ensure quality service delivery and regulatory compliance.

Education

Bachelor's Degree in Business Administration or a related field

Job description

Catholic Charities of Housing Office is seeking a Program Director - Support Services to lead emergency response, resident services, and case management across our housing programs in the Albany area. You will guide staff, ensure regulatory compliance, and drive high-quality service delivery.

The role requires a Bachelor's degree and 3–5 years of experience with diverse populations, plus a valid driver's license and reliable vehicle.