Program Director, Support Services & Compliance

Catholic Charities of the Diocese of Albany; West Albany (NY); On-site; USD 58,000 - 71,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

Retirement planning options

Generous Time Off

Employee Assistance Program

Ongoing training and development

Recognition and Awards

Job summary

Catholic Charities of Housing Office is seeking a Program Director - Support Services to lead resident programs and coordinate services for at-risk populations. You will work with Housing Office Leadership Team, Site Managers, and program leadership to implement emergency procedures and ensure operations continuity.

The role focuses on developing and evaluating resident services, overseeing case management, and ensuring compliance with grant requirements and regulatory standards, while promoting

Qualifications

• Bachelor's Degree in Business Administration or a related field.
• 3 - 5 years of experience working with a diverse population.
• Valid Driver's License, proof of current car registration and insurance, and access to a reliable vehicle.

Responsibilities

• Collaborate with Housing Office Leadership Team, Site Managers, and program leadership to implement emergency response procedures and ensure continuity of operations.
• Develop, implement, and evaluate resident services and support programs aligning with the mission and funding requirements.
• Oversee case management operations with training, technical assistance, and quality assurance to ensure regulatory compliance.
• Monitor and audit HMIS to ensure timely, accurate, and complete documentation of services.
• Facilitate case conferences and guide staff in coordinating services with community providers.
• Conduct routine site visits and audits of tenant case records to ensure quality service delivery.

Skills

Experience with diverse population

Education

Bachelor's Degree in Business Administration or a related field

Job description

Catholic Charities of Housing Office is seeking a Program Director - Support Services to lead resident programs and coordinate services for at-risk populations. You will work with Housing Office Leadership Team, Site Managers, and program leadership to implement emergency procedures and ensure operations continuity.

The role focuses on developing and evaluating resident services, overseeing case management, and ensuring compliance with grant requirements and regulatory standards, while promoting