Program Director - Support Services

Socket.dev; City of Albany (NY); On-site; USD 58,000 - 71,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement planning

Generous time off

Employee assistance program

Employee discounts

Referral bonuses

Ongoing training

Recognition programs

Career growth

Collaborative culture

Job summary

Catholic Charities of Housing Office is seeking a Program Director - Support Services to lead emergency response, resident services, and case management across our housing programs in the Albany area. You will guide staff, ensure regulatory compliance, and drive high-quality service delivery.

The role requires a Bachelor's degree and 3–5 years of experience with diverse populations, plus a valid driver's license and reliable vehicle.

Qualifications

• Bachelor's Degree in Business Administration or a related field.
• 3 - 5 years of experience working with a diverse population.
• VALID Driver's License, proof of current car registration and insurance, and access to a reliable, working vehicle.

Responsibilities

• Collaborate with the Housing Office Leadership Team, Site Managers, and program leadership to implement emergency response procedures and ensure continuity of operations.
• Develop, implement, and evaluate resident services and support programs that align with the CCHO's mission, resident needs, and funding requirements.
• Oversee case management operations by providing training, technical assistance, case file reviews, and quality assurance to ensure compliance with CCHO policies, grant requirements, and regulatory standards.
• Monitor and audit the HMIS to ensure timely, accurate, and complete documentation of services.
• Facilitate case conferences and provide guidance to staff in resolving complex client situations and coordinating services with community providers.
• Conduct routine site visits and audits of tenant case records to ensure quality service delivery and regulatory compliance.

Education

Bachelor's Degree in Business Administration or a related field

Job description

Are you Ready to Launch Your Career?

Join us in our mission as a Program Director - Support Services at Catholic Charities of Housing Office.

Imagine yourself as part of an organization with a profound commitment to making a positive impact. When you choose Catholic Charities, you step into a world of endless opportunities, where your efforts collectively contribute to a brighter community. We consider it a privilege to make a meaningful difference, and we love what we do.

As the Program Director - Support Services, you will play a pivotal role in individuals' lives, making a significant impact through:

• Collaborate with the Housing Office Leadership Team, Site Managers, and program leadership to implement emergency response procedures and ensure continuity of operations.
• Develop, implement, and evaluate resident services and support programs that align with the CCHO's mission, resident needs, and funding requirements.
• Oversee case management operations by providing training, technical assistance, case file reviews, and quality assurance to ensure compliance with CCHO policies, grant requirements, and regulatory standards.

• Monitor and audit the Homeless Management Information System (HMIS) to ensure timely, accurate, and complete documentation of services.

• Facilitate case conferences and provide guidance to staff in resolving complex client situations and coordinating services with community providers.

• Conduct routine site visits and audits of tenant case records to ensure quality service delivery and regulatory compliance.

Program Director - Support ServicesMinimum Salary: $64,500

Program Director - Support Services Maximum Salary: $64,500

Program Director - Support Services Schedule: Monday - Thursday 8:30AM -5:00PM, Friday 8:30AM-3:30PM (37.5 hours per week)

Qualifications:

• Bachelor's Degree in Business Administration or a related field
• 3 - 5 years of experience working with a diverse population
• VALID Driver's License, proof of current car registration and insurance, and access to a reliable, working vehicle

We value work-life balance and offer some stellar benefits:

• For benefit-eligible positions:
  • Health/Dental/Vision/Life Insurance
  • Retirement planning options
  • Generous Time Off (as an eligible employee, you will accrue up to 23 days off in your first year, based on your standard work day)
• Employee Assistance Program
• Employee Discounts (movie tickets, hotels, flights, amusement parks, etc.)
• Exciting referral bonuses
• Ongoing training and development
• Recognition and Awards
• Career Growth
• A collaborative team culture

Catholic Charities is proud to be an Equal Opportunity Employer, fostering a workplace where every individual can shine their brightest.

Applicants have rights under Federal Employment Law:

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO) Know Your Rights

Employee Polygraph Protection Act (EPPA)