Program Director-Outreach

Behavioral Health Network, Inc (BHN); Worcester (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical insurance

Dental insurance

Vision care

Employee assistance program

Job summary

Behavioral Health Network (BHN) seeks a Program Director – Outreach to lead the ACCS Outreach team across Western Massachusetts, guiding clinical and administrative operations and ensuring high-quality, person-centered services. You will set program goals, manage budgets, supervise staff, and foster collaborations with DMH, funders, and community partners to advance BHN’s mission.

Ideal candidates hold a relevant degree, clinical licensure, 3+ years of supervisory experience, and strong

Qualifications

• Relevant Bachelor's or Master's Degree based on service complexity; advanced clinical degree preferred.
• Independent clinical license and/or certification, if required for the role.
• Valid driver’s license and vehicle access for travel to members and sites.
• Typically 3+ years of progressively responsible supervisory/management experience in community-based or outreach behavioral health services.
• Strong background in general and fiscal management, contracts, quality improvement, regulation, workforce planning, service systems, and performance measurement.
• Strong leadership, verbal and written communication, conflict resolution, critical thinking, data-informed decision making, facilitation, negotiation, change management, and technology utilization skills.
• Knowledge of DMH regulations and the ACCS service model preferred.

Responsibilities

• Implement, manage, and meet ACCS program, contract, payer, DMH, and BHN requirements.
• Set goals and use KPIs, outcomes, quality measures, and financial data to manage Outreach program performance.
• Develop, implement, and monitor the annual budget; achieve financial goals and adjust resources as needed.
• Build and lead the Outreach management team; provide high-quality supervision and performance management.
• Determine staffing needs and oversee recruitment, onboarding, training, credentialing, retention, succession, and corrective action for Outreach staff.
• Oversee service quality, documentation, risk, incident response, audits, and continuous improvement across the Outreach team.
• Maintain effective relationships with individuals served, DMH, funders, payers, regulators, internal programs, and community partners.
• Ensure Outreach services are person-centered, culturally responsive, accessible, and aligned with BHN and ACCS standards, supporting housing stability, employment, daily living skills, and community connection.
• Lead referral development, capacity planning, growth, and approved service changes for the Outreach program.
• Report risks, results, resource needs, and improvement plans to senior leadership.
• Perform other duties as assigned.

Skills

Leadership

Verbal communication

Written communication

Conflict resolution

Data-driven decisions

Facilitation

Negotiation

Change management

Technology utilization

Education

Bachelor's degree

Master's degree

Clinical licensure/certification

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Program Director – Outreach to lead our Adult Community Clinical Services (ACCS) Outreach team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Implement, manage, and meet all ACCS program, contract, payer, DMH, and BHN requirements.
• Set goals and use KPIs, outcomes, quality measures, and financial data to manage Outreach program performance.
• Develop, implement, and monitor the annual budget; achieve financial goals and adjust resources as needed.
• Build and lead the Outreach management team; provide high-quality supervision and performance management.
• Determine staffing needs and oversee recruitment, onboarding, training, credentialing, retention, succession, and corrective action for Outreach staff.
• Oversee service quality, documentation, risk, incident response, audits, and continuous improvement across the Outreach team.
• Maintain effective relationships with individuals served, DMH, funders, payers, regulators, internal programs, and community partners.
• Ensure Outreach services are person-centered, culturally responsive, accessible, and aligned with BHN and ACCS standards, supporting members with housing stability, employment, daily living skills, and community connection.
• Lead referral development, capacity planning, growth, and approved service changes for the Outreach program.
• Report risks, results, resource needs, and improvement plans to senior leadership.
• Perform other duties as assigned.

Who You Are

• Relevant Bachelor's or Master's Degree based on service complexity; advanced clinical degree preferred.
• Independent clinical license and/or certification, if required for the role.
• Valid driver's license and vehicle access for all working hours, as Outreach work involves regular travel to members and community sites.
• Typically 3+ years of progressively responsible supervisory/management experience with demonstrated success in community-based or outreach behavioral health services.
• Strong background in general and fiscal management, contracts, quality improvement, regulation, workforce planning, service systems, and performance measurement.
• Strong leadership, verbal and written communication, conflict resolution, critical thinking, data-informed decision making, facilitation, negotiation, change management, and technology utilization skills.
• Knowledge of DMH regulations and the ACCS service model preferred.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Salary Range: $ 70,000- $ 100,000