Program Director-Outreach

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Purpose-Driven Work

Career Growth

Team Culture

Stability & Opportunity

Comprehensive Benefits

Great Place to Work

Job summary

Behavioral Health Network (BHN) is seeking a Program Director – Outreach to lead the Adult Community Clinical Services Outreach team and elevate outcomes across Western Massachusetts. This role drives program performance, staffing, and compliance with DMH and payer requirements.

You will oversee budgeting, KPI tracking, and cross-functional coordination with DMH, funders, and community partners, while ensuring a person-centered, culturally responsive service.

Qualifications

• Bachelor's or Master's degree as required by service complexity.
• Current independent clinical license and/or certification if required.
• Valid driver's license and access to a vehicle for travel to members and sites.

Responsibilities

• Implement, manage, and meet ACCS program, contract, payer, DMH, and BHN requirements.
• Set goals and use KPIs, outcomes, quality measures and financial data to manage Outreach performance.
• Develop, implement, and monitor the annual budget and adjust resources to meet financial goals.
• Build and lead the Outreach management team with supervision and performance management.
• Oversee staffing, recruitment, onboarding, training, credentialing, retention and corrective action.

Job description

• Pay or shift range: $70,000 USD to $100,000 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Program Director – Outreach to lead our Adult Community Clinical Services (ACCS) Outreach team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Implement, manage, and meet all ACCS program, contract, payer, DMH, and BHN requirements.
• Set goals and use KPIs, outcomes, quality measures, and financial data to manage Outreach program performance.
• Develop, implement, and monitor the annual budget; achieve financial goals and adjust resources as needed.
• Build and lead the Outreach management team; provide high-quality supervision and performance management.
• Determine staffing needs and oversee recruitment, onboarding, training, credentialing, retention, succession, and corrective action for Outreach staff.
• Oversee service quality, documentation, risk, incident response, audits, and continuous improvement across the Outreach team.
• Maintain effective relationships with individuals served, DMH, funders, payers, regulators, internal programs, and community partners.
• Ensure Outreach services are person-centered, culturally responsive, accessible, and aligned with BHN and ACCS standards, supporting members with housing stability, employment, daily living skills, and community connection.
• Lead referral development, capacity planning, growth, and approved service changes for the Outreach program.
• Report risks, results, resource needs, and improvement plans to senior leadership.
• Perform other duties as assigned.

Who You Are:

• Relevant Bachelor's or Master's Degree based on service complexity; advanced clinical degree preferred.
• Independent clinical license and/or certification, if required for the role.
• Valid driver's license and vehicle access for all working hours, as Outreach work involves regular travel to members and community sites.
• Typically 3+ years of progressively responsible supervisory/management experience with demonstrated success in community-based or outreach behavioral health services.
• Strong background in general and fiscal management, contracts, quality improvement, regulation, workforce planning, service systems, and performance measurement.
• Strong leadership, verbal and written communication, conflict resolution, critical thinking, data-informed decision making, facilitation, negotiation, change management, and technology utilization skills.
• Knowledge of DMH regulations and the ACCS service model preferred.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Salary Range: $ 70,000- $ 100,000

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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