Program Director

Behavioral Health Network, Inc (BHN); Ware (MA); On-site; USD 71,000 - 86,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical insurance

Dental

Vision

Employee assistance program

Great Place to Work

Job summary

Behavioral Health Network, Inc (BHN) invites you to join as Program Director to oversee our Family Resource Center, ensuring high-quality, trauma-informed services for children, youth, and families across Western Massachusetts. Lead program operations, manage contracts and compliance, supervise staff, and build strong community partnerships to help families access the resources they need to thrive.

This role requires collaboration with state agencies, a master’s degree and licensure, and a

Qualifications

• Master's degree in psychology, social work, counseling, or related field.
• LCSW/LICSW/LMHC licensure required.
• Massachusetts CANS Certification required.
• Minimum 5 years of program management and staff supervision.
• Experience with children, youth, and families; familiarity with state agencies.

Responsibilities

• Oversee daily operations and programming of the Family Resource Center.
• Manage contractual relationships and ensure compliance with program, state, and funding requirements.
• Serve as liaison with state agencies, including EOHHS and DCF.
• Ensure adherence to guidelines, contractual obligations, and program benchmarks.
• Monitor program performance, budgets, expenditures, and outcomes with senior leadership.
• Develop partnerships with community organizations and agencies.
• Conduct community outreach to increase awareness and engagement with FRC services.
• Supervise program staff, including Family Partners and supervisory personnel.
• Conduct trauma-informed assessments for youth and families presenting CRA concerns.
• Collaborate with families and staff to develop individualized family support plans.
• Provide clinical consultation and guidance to program staff.
• Maintain electronic health records per agency/state regulations.
• Facilitate groups and family-centered services based on community needs.
• Identify challenges, problem-solve, and communicate updates to leadership.
• Travel is required.

Skills

Leadership

Staff supervision

Trauma-informed care

Community partnerships

Program management

Communication

Cultural responsiveness

Education

Master's degree in psychology

Master's degree in Social Work

Master's degree in Counseling

LICSW / LCSW / LMHC licensure

Massachusetts CANS Certification

Minimum 5 years PM & staff supervision

Tools

Electronic Health Records

Job description

As a Program Director, you will play a key leadership role in overseeing our Family Resource Center, ensuring high-quality, trauma-informed services for children, youth, and families. By leading program operations, maintaining regulatory and contractual compliance, supervising staff, and fostering strong community partnerships, you'll help create supportive environments where families can access the resources they need to thrive.

What We Offer

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Oversee daily operations and programming of the Family Resource Center
• Manage contractual relationships and ensure compliance with all program, state, and funding requirements
• Serve as the primary liaison with state agencies, including EOHHS and DCF
• Ensure adherence to ASO guidelines, contractual obligations, and program benchmarks
• Collaborate with senior leadership to monitor program performance, budgets, expenditures, and outcomes
• Develop and maintain partnerships with community organizations and agencies
• Conduct community outreach throughout the catchment area to increase awareness and engagement with FRC services
• Supervise program staff, including Family Partners and supervisory personnel
• Conduct trauma-informed assessments for youth and families presenting with Child Requiring Assistance (CRA) concerns
• Collaborate with families and staff to develop individualized family support plans
• Provide clinical consultation and guidance to program staff
• Maintain electronic health records in accordance with agency and state regulations
• Facilitate groups and family-centered services based on community needs
• Identify challenges, problem-solve effectively, and communicate key updates to leadership.
• Travel is Required

Who You Are

• An experienced behavioral health or human services leader with strong clinical and operational expertise
• Skilled in program management, staff supervision, and community collaboration
• A trauma-informed professional committed to supporting children, youth, and families
• An effective communicator who builds strong relationships with families, staff, community partners, and state agencies
• Organized, proactive, and able to manage multiple priorities in a fast-paced environment
• Committed to culturally responsive and inclusive practices that support diverse populations
• Comfortable using technology, electronic health records, and data to support program effectiveness.
• Master's degree in psychology, Social Work, Counseling, or a related field required
• LCSW, LICSW, or LMHC licensure required
• Massachusetts Child & Adolescent Needs and Strengths (CANS) Certification required
• Minimum of 5 years of experience in program management and staff supervision
• Experience working with children, youth, and families in community-based settings preferred
• Familiarity with DCF, EOHHS, and other state agencies required
• Valid driver's license and reliable transportation required

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Salary

Salary: $71,000~$86K

BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran