Program Director- MCI

Behavioral Health Network, Inc (BHN); Worcester (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Purpose-Driven Work

Professional Growth

Supportive Team Culture

Stability & Opportunity

Comprehensive Benefits

Certified Great Place to Work

Job summary

Behavioral Health Network (BHN) in Western Massachusetts is seeking a Program Director to lead its Adult and Youth Mobile Crisis Intervention Stabilization Programs. You will provide strategic and clinical leadership to ensure trauma-informed care and timely services.

The role requires an advanced degree in a behavioral health field, Massachusetts LICSW/LMHC licensure, and at least five years of leadership experience in crisis services.

Qualifications

• Master's degree in a behavioral health field.
• Independent clinical licensure in Massachusetts as an LICSW or LMHC.
• At least five years of progressively responsible leadership experience in crisis services, mobile crisis intervention, emergency services, or stabilization programs.
• Familiarity with CBHC, MCI, and MassHealth crisis service models.
• Experience with data-driven management and payer performance metrics.

Responsibilities

• Provide strategic, operational, and clinical leadership for BHN's Adult and Youth Mobile Crisis Intervention Stabilization Programs.
• Ensure trauma-informed, culturally responsive stabilization services are delivered within required timeframes and in alignment with MassHealth, CBHC, and payer performance specifications.
• Develop, implement, and maintain program policies, procedures, workflows, staffing models, and clinical protocols.
• Collaborate with CBHC, MCI Assessment, Urgent Care, CCS, and community partners to support seamless coordination and transitions of care.
• Provide clinical consultation and oversight for high-risk cases, including safety planning and diversion decision-making.
• Monitor documentation, program outcomes, response times, utilization, and quality indicators to promote compliance and continuous improvement.
• Supervise program leaders and staff while supporting staffing coverage, recruitment, onboarding, training, retention, performance management, and professional development.
• Oversee program expenses, staffing ratios, service utilization, reporting, forecasting, and resource allocation to support fiscal sustainability.
• Lead incident reporting, corrective action planning, risk mitigation, and compliance efforts while advancing staff safety and ethical practice.

Education

Master's degree in Social Work, Counseling, Psychology, or a related behavioral health field

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Program Director to join our Mobile Crisis Intervention (MCI) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Provide strategic, operational, and clinical leadership for BHN's Adult and Youth Mobile Crisis Intervention Stabilization Programs.
• Ensure trauma-informed, culturally responsive stabilization services are delivered within required timeframes and in alignment with MassHealth, CBHC, and payer performance specifications.
• Develop, implement, and maintain program policies, procedures, workflows, staffing models, and clinical protocols.
• Collaborate with CBHC, MCI Assessment, Urgent Care, CCS, and community partners to support seamless coordination and transitions of care.
• Provide clinical consultation and oversight for high-risk cases, including safety planning and diversion decision-making.
• Monitor documentation, program outcomes, response times, utilization, and quality indicators to promote compliance and continuous improvement.
• Supervise program leaders and staff while supporting staffing coverage, recruitment, onboarding, training, retention, performance management, and professional development.
• Oversee program expenses, staffing ratios, service utilization, reporting, forecasting, and resource allocation to support fiscal sustainability.
• Lead incident reporting, corrective action planning, risk mitigation, and compliance efforts while advancing staff safety and ethical practice.

Who You Are

• Master's degree in Social Work, Counseling, Psychology, or a related behavioral health field required.
• Independent clinical licensure in Massachusetts as an LICSW or LMHC required.
• At least five years of progressively responsible leadership experience in crisis services, mobile crisis intervention, emergency services, or stabilization programs required.
• Demonstrated knowledge of CBHC, MCI, and MassHealth crisis service models required.
• Strong clinical judgment and experience supporting high-acuity and high-risk populations required.Experience leading mobile or community-based crisis stabilization programs preferred.
• Proven success in program development, performance improvement, and staff retention preferred.
• Familiarity with data-driven management, outcome reporting, payer performance metrics, and multidisciplinary teamwork preferred.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Salary Range: $70,000-$100,000