Program Coordinator - Special Needs

Tower Health; Philadelphia (Philadelphia County); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Generous time off

Tuition assistance

Tower Advance Pay

Employee Assistance Program

Retirement savings

Life Insurance

Job summary

Tower Health is seeking a Program Coordinator at St. Christopher's Hospital for Children in Philadelphia to oversee program workflows and open houses.

The role partners with the Practice Manager and Marketing to identify promotional opportunities and ensure top-tier customer service from check-in through checkout. Responsibilities include coordinating education sessions, communicating fees clearly, and following up with patients.

Qualifications

• Bachelor's degree required with strong organizational skills.
• Completes and maintains all competencies and trainings as required for role.
• Relevant experience in administrative or program coordination.

Responsibilities

• Coordinate and supervise operational workflows for the program.
• Plan and run open houses and education sessions with stakeholders.
• Ensure accurate fee communication and excellent customer service from check-in to check-out.
• Collaborate with Practice Manager and Marketing on promotions for program growth.

Skills

Computer skills

Customer service

Detail oriented

Communication skills

Interpersonal skills

Clerical skills

Microsoft Office

Multiline phone

Multitasking

Organizational skills

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Job Summary

Program Coordinator is responsible for the coordination and supervision of all operational workflows, in accordance with Tower Health guidelines. The Program Coordinator develops and operationalizes all open houses, education sessions and similar functions while working closely with stakeholders. The Program Coordinator will work closely with the Practice Manager and Tower Health Marketing Department to identify promotions related to the growth of the program. The Program Coordinator will be responsible for ensuring excellent customer service from check-in to check-out as well as accurate communication of associated fees and providing excellent follow-up to all patients.

Benefits

• Generous time off, tuition assistance, and comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!

#STC

Qualifications

Education Requirements

• 4 year/Bachelor's Degree
• Completes and maintains all competencies and trainings as required for role.

Experience

• Relevant Experience

Required Skills

• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Multitasking
• Organizational Skills

Overview

About St. Christopher's Hospital for Children

St. Christopher’s Hospital for Children, a partnership between Tower Health and Drexel University, is a 188-bed facility that provides exceptional care to children throughout the Greater Philadelphia area and surrounding counties.

St. Christopher’s is a Magnet® designated hospital and was recognized as a Women’s Choice Award Best Children’s Hospital.

In addition to its main location in Philadelphia, the hospital has a growing network of primary and specialty care locations throughout the Philadelphia suburbs and New Jersey so your child's health conditions can be treated close to home. Discover why our hospital is a great place to work—take a virtual tour of our facility here: St. Chris Hospital Tour

About the Organization

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.