Program Coordinator - Care Ops Leader for ABI Homes

MHA (Mental Health Association); Chicopee (MA); On-site; USD 55,000 - 57,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & PH

Family Leave (Maternity, Paternity)

Long Term Disability

Job summary

The Mental Health Association (New Ways Services ABI Division) seeks a Program Coordinator to oversee two residential homes for survivors of ABI. You will supervise Site Managers and Direct Support Specialists, coordinate with nursing and clinical staff, and ensure compliance with policies and licensing.

Working Monday–Friday, you’ll lead staffing, training, and program schedules, support ISP development, and act as a liaison with state agencies and families to maintain high-quality care and a

Qualifications

• Valid driver's license and reliable vehicle.
• Bachelor's degree preferred.
• 3–5 years professional experience with at least 2 years in a supervisory role.
• Experience with brain injury survivors preferred.
• Ability to lead a team and manage priorities.
• Strong oral, written, organizational, and computer skills.
• CPR and First Aid certification required.
• MAP certification required.

Responsibilities

• Oversee Site Managers and staff to ensure exceptional care delivery, adequate staffing ratios, program schedules, and timely completion of program deadlines through supervision and training.
• Support hiring, onboarding, training, performance management, and disciplinary actions in coordination with the Senior Director and Vice President.
• Remove barriers and problem-solve operational issues that delay or disrupt services to ensure continuity of care.
• Collaborate on ISP development, monitor implementation, and manage transitions from skilled nursing facilities, including Transitional Assistance Plans.
• Maintain licensing and regulatory compliance through audits, systems management, staff education, and adherence to policies and procedures.
• Serve as a liaison between departments, DDS Service Coordinators, external vendors, state agencies, and families/guardians, ensuring clear communication, reporting, and referrals.
• Participate in the divisional on-call system by maintaining 100% communication coverage for assigned clusters and submitting weekly on-call reports to ensure program safety.
• Foster a collaborative, respectful, and safe team environment focused on participant needs, workplace safety, and reporting hazards or incidents.

Skills

Interpersonal skills

Communication

Organizational skills

Computer skills

MAP certification

CPR/First Aid certification

Leadership

Independent worker

Education

Bachelor's degree in related field

Tools

MAP certification

Job description

The Mental Health Association (New Ways Services ABI Division) seeks a Program Coordinator to oversee two residential homes for survivors of ABI. You will supervise Site Managers and Direct Support Specialists, coordinate with nursing and clinical staff, and ensure compliance with policies and licensing.

Working Monday–Friday, you’ll lead staffing, training, and program schedules, support ISP development, and act as a liaison with state agencies and families to maintain high-quality care and a