Program Coordinator

MHA (Mental Health Association); Springfield (MA); On-site; USD 55,000 - 57,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Time Off

Family Leave

Long Term Disability

Job summary

New Way Services is seeking a Program Coordinator in Chicopee, MA to oversee two residential homes serving ABI survivors. You will supervise Site Managers and Direct Support Specialists, collaborate with nursing and clinical staff, and ensure compliance with regulations.

The role includes a Monday–Friday, 8am–4pm schedule with a $55,000–$57,000 annual pay rate. The coordinator will support ISP development, staff onboarding, and performance management while promoting a positive program culture

Qualifications

• Valid driver's license, reliable vehicle, adequate auto insurance.
• Bachelor's degree in related field preferred.
• 3–5 years of professional experience with at least 2 years in a supervisory role.
• Experience with brain injury survivors or individuals requiring physical care preferred.
• Ability to lead a team, manage priorities, and adapt to participant needs.
• Strong verbal and written communication, organizational skills.
• CPR and First Aid certifications; MAP certification required.

Responsibilities

• Oversee Site Managers and staff to ensure exceptional care delivery.
• Maintain staffing ratios, program schedules, and deadlines through supervision and training.
• Assist in hiring, onboarding, training, performance management, and disciplinary actions with leadership.
• Remove barriers and solve operational issues to ensure continuity of care.
• Collaborate on ISP development and manage transitions from skilled nursing facilities.
• Maintain licensing and regulatory compliance through audits and staff education.
• Liaise with DDS Service Coordinators, vendors, state agencies, and families/guardians.
• Participate in on-call system with 100% communication coverage and weekly reports.
• Foster a collaborative, respectful, and safe team environment focused on participant needs.

Skills

Supervisory experience

Communication

Organization

Interpersonal skills

Team leadership

Education

Bachelor's degree in related field

Tools

MAP certification

CPR/First Aid certification

Job description

Program Coordinator On-siteNew Way ServicesFull time Chicopee, Massachusetts, United States Overview Application Description Position

Summary The Program Coordinator oversees two residential homes serving survivors of acquired brain injury or other major life-changing events. They ensure high-quality care, promote a positive program culture, and supervise Site Managers and Direct Support Specialists. Working closely with nursing and clinical staff, the Coordinator ensures compliance with federal, state, and organizational policies. Pay Rate: $55,000-57,000 annually Schedule: Monday through Friday 8am-4pm (40hrs)

Key Responsibilities

• Oversee Site Managers and staff to ensure exceptional
• care delivery, adequate staffing ratios, program schedules, and timely completion of program deadlines through supervision and training.
• Support hiring, onboarding, training, performance management, and disciplinary actions in coordination with the Senior Director and Vice President.
• Remove barriers and problem-solve operational issues that delay or disrupt services to ensure continuity of care.
• Collaborate on Individual Service Plan (ISP) development, monitor implementation, and manage transitions from skilled nursing facilities, including Transitional Assistance Plans.
• Maintain licensing and regulatory compliance through audits, systems management, staff education, and adherence to MHA policies and procedures.
• Serve as a liaison between departments, DDS Service Coordinators, external vendors, state agencies, and families/guardians, ensuring clear communication, reporting, and referrals.
• Participate in the divisional on-call system by maintaining 100% communication coverage for assigned clusters and submitting weekly on-call reports to ensure program safety.
• Foster a collaborative, respectful, and safe team environment focused on participant needs, workplace safety, and reporting hazards or incidents as required.

About New Ways Services ? (ABI Division) New Way is MHA?s residential and community-based program supporting individuals with acquired brain injuries (ABI) from trauma, stroke, or serious illness. Our team helps participants overcome physical, emotional, and cognitive challenges, build skills, and gain independence through personalized care, meaningful daily routines, and supportive homes in welcoming neighborhoods. With 24/7 support, nursing, clinical, and therapeutic services, we help participants reconnect with their communities, regain confidence, and live life to the fullest.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Valid driver?s license,
• reliable vehicle, sufficient auto insurance, and acceptable driving record.
• Bachelor?s degree in related field preferred.
• 3?5 years of professional experience with at least 2 years in a supervisory role (or equivalent experience).
• Experience working with brain injury survivors or individuals requiring physical care strongly preferred.
• Ability to work independently, manage priorities, lead a team, and adapt to participant needs.
• Strong oral, written, organizational, and computer skills.
• Excellent interpersonal skills with patience, compassion, and cultural sensitivity.
• Must maintain certifications in CPR and First Aid.
• Current Medication Administration Program (MAP) certification required.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability