Program Coordinator, ABI Residential Care Leader

Mental Health Association - Western MA; Chicopee (MA); On-site; USD 55,000 - 57,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & PH

Family Leave (Maternity, Paternity)

Long Term Disability

Job summary

Mental Health Association - Western MA, through its New Ways Services – ABI Division, seeks a Program Coordinator to oversee two residential homes serving ABI survivors.

You will supervise Site Managers and Direct Support Specialists, work closely with nursing and clinical staff to ensure high-quality care and regulatory compliance, and promote a positive program culture.Strong leadership, collaboration with families and state agencies, and commitment to safety are essential for this role.

Qualifications

• Bachelor’s degree in related field preferred.
• 3–5 years of professional experience with at least 2 years in a supervisory role.

Responsibilities

• Oversee Site Managers and staff to ensure care, staffing ratios, and training.
• Support hiring, onboarding, training, and performance management with leadership.
• Solve operational issues to maintain continuity of care.
• Collaborate on ISP development and manage transitions between facilities.
• Maintain licensing/compliance through audits and staff education.
• Serve as liaison with DDS, vendors, agencies, and families.
• Participate in on-call system with weekly reporting.
• Foster a collaborative, safe team environment focused on participants.

Skills

Supervisory experience

Interpersonal skills

Computer proficiency

Education

Bachelor’s degree preferred

Job description

Mental Health Association - Western MA, through its New Ways Services – ABI Division, seeks a Program Coordinator to oversee two residential homes serving ABI survivors.

You will supervise Site Managers and Direct Support Specialists, work closely with nursing and clinical staff to ensure high-quality care and regulatory compliance, and promote a positive program culture.Strong leadership, collaboration with families and state agencies, and commitment to safety are essential for this role.