Program Coordinator

Mental Health Association - Western MA; Chicopee (MA); On-site; USD 55,000 - 57,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & PH

Family Leave (Maternity, Paternity)

Long Term Disability

Job summary

Mental Health Association - Western MA, through its New Ways Services – ABI Division, seeks a Program Coordinator to oversee two residential homes serving ABI survivors.

You will supervise Site Managers and Direct Support Specialists, work closely with nursing and clinical staff to ensure high-quality care and regulatory compliance, and promote a positive program culture.Strong leadership, collaboration with families and state agencies, and commitment to safety are essential for this role.

Qualifications

• Bachelor’s degree in related field preferred.
• 3–5 years of professional experience with at least 2 years in a supervisory role.

Responsibilities

• Oversee Site Managers and staff to ensure care, staffing ratios, and training.
• Support hiring, onboarding, training, and performance management with leadership.
• Solve operational issues to maintain continuity of care.
• Collaborate on ISP development and manage transitions between facilities.
• Maintain licensing/compliance through audits and staff education.
• Serve as liaison with DDS, vendors, agencies, and families.
• Participate in on-call system with weekly reporting.
• Foster a collaborative, safe team environment focused on participants.

Skills

Supervisory experience

Interpersonal skills

Computer proficiency

Education

Bachelor’s degree preferred

Job description

Position Summary

The Program Coordinator oversees two residential homes serving survivors of acquired brain injury or other major life-changing events. They ensure high-quality care, promote a positive program culture, and supervise Site Managers and Direct Support Specialists. Working closely with nursing and clinical staff, the Coordinator ensures compliance with federal, state, and organizational policies.

Pay Rate: $55,000-57,000 annually

Schedule: Monday through Friday 8am-4pm (40hrs)

Key Responsibilities

• Oversee Site Managers and staff to ensure exceptional care delivery, adequate staffing ratios, program schedules, and timely completion of program deadlines through supervision and training.
• Support hiring, onboarding, training, performance management, and disciplinary actions in coordination with the Senior Director and Vice President.
• Remove barriers and problem-solve operational issues that delay or disrupt services to ensure continuity of care.
• Collaborate on Individual Service Plan (ISP) development, monitor implementation, and manage transitions from skilled nursing facilities, including Transitional Assistance Plans.
• Maintain licensing and regulatory compliance through audits, systems management, staff education, and adherence to MHA policies and procedures.
• Serve as a liaison between departments, DDS Service Coordinators, external vendors, state agencies, and families/guardians, ensuring clear communication, reporting, and referrals.
• Participate in the divisional on-call system by maintaining 100% communication coverage for assigned clusters and submitting weekly on-call reports to ensure program safety.
• Foster a collaborative, respectful, and safe team environment focused on participant needs, workplace safety, and reporting hazards or incidents as required.

About New Ways Services – (ABI Division)

New Way is MHA’s residential and community-based program supporting individuals with acquired brain injuries (ABI) from trauma, stroke, or serious illness. Our team helps participants overcome physical, emotional, and cognitive challenges, build skills, and gain independence through personalized care, meaningful daily routines, and supportive homes in welcoming neighborhoods. With 24/7 support, nursing, clinical, and therapeutic services, we help participants reconnect with their communities, regain confidence, and live life to the fullest.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Valid driver’s license, reliable vehicle, sufficient auto insurance, and acceptable driving record.
• Bachelor’s degree in related field preferred.
• 3–5 years of professional experience with at least 2 years in a supervisory role (or equivalent experience).
• Experience working with brain injury survivors or individuals requiring physical care strongly preferred.
• Ability to work independently, manage priorities, lead a team, and adapt to participant needs.
• Strong oral, written, organizational, and computer skills.
• Excellent interpersonal skills with patience, compassion, and cultural sensitivity.
• Must maintain certifications in CPR and First Aid.
• Current Medication Administration Program (MAP) certification required.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability