Residential Program Coordinator for Brain Injury Care

MHA Inc.; Chicopee (MA); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & PH

Family Leave (Maternity, Paternity)

Long Term Disability

Job summary

New Ways Services - ABI Division seeks a Program Coordinator to oversee two residential homes serving brain injury survivors and other life-changing events. You will supervise Site Managers and Direct Support Specialists, ensure high-quality care, and liaise with nursing, clinical staff, and external agencies to maintain regulatory compliance.

The role requires strong leadership, organizational, and communication skills, plus CPR/First Aid and MAP certifications.

Qualifications

• Bachelor’s degree preferred.
• 3-5 years of professional experience with at least 2 years in a supervisory role.
• Experience with brain injury survivors or individuals needing physical care is strongly preferred.

Responsibilities

• Oversee Site Managers and staff to ensure high-quality care and staffing adequacy.
• Support hiring, onboarding, training, performance management, and disciplinary actions with senior leadership.
• Resolve operational barriers to maintain continuity of care and program timelines.
• Collaborate on ISP development and transitions from facilities.
• Maintain licensing and regulatory compliance through audits and training.
• Act as liaison with DDS Service Coordinators, vendors, agencies, and families.

Skills

Driver's license

Leadership

Communication

Organizational skills

CPR/First Aid

MAP certification

Computer skills

Education

Bachelor’s degree in related field

Job description

New Ways Services - ABI Division seeks a Program Coordinator to oversee two residential homes serving brain injury survivors and other life-changing events. You will supervise Site Managers and Direct Support Specialists, ensure high-quality care, and liaise with nursing, clinical staff, and external agencies to maintain regulatory compliance.

The role requires strong leadership, organizational, and communication skills, plus CPR/First Aid and MAP certifications.