Program Coordinator

University Support Services, LLC; New York (NY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

University Support Services, LLC is seeking a Program Coordinator to support clinical education operations. You will manage documentation, credentialing, and compliance for students and faculty across multiple sites, ensuring timely submissions and accurate archiving.

Responsibilities include coordinating with hospitals, preceptors, and administrators to maintain rosters, track progress, and resolve issues while delivering strong student-focused service and ensuring program integrity.

Qualifications

• Bachelor's degree required; relevant experience may substitute.
• 2–4 years of experience in education, residency program coordination, medical education, or customer service preferred.
• Proficiency with Banner and clerkship management systems preferred.

Responsibilities

• Submit all required documentation to preceptors/hospital partners for students in clinical rotations.
• Submit and process all preceptor credentialing for each site.
• Maintain and update sites weekly to reflect documentation requirements and deadlines.
• Update and maintain hospital rosters to reflect student placements.
• Ensure all documentation is accurately archived.

Skills

Organizational skills

MS Office

Written and verbal communication

Independent work

Attention to detail

Professional demeanor

Customer service

Stakeholder relationships

Education

Bachelor's degree

Tools

Banner

Clerkship management systems

Databases

Job description

Program Coordinator

The Program Coordinator plays a critical role in supporting clinical education operations by ensuring all required documentation for students participating in clinical sciences programs is accurately processed and submitted within established timelines. This includes, but is not limited to, letters of good standing, health assessments and immunizations, transcripts, standardized test scores, clinical evaluations, and clerkship applications. The role also works to ensure all clinical faculty are credentialed working in conjunction with each site. The role ensures compliance with University and hospital partner requirements while delivering exceptional customer service to students and affiliated institutions. The Program Coordinator proactively identifies and resolves documentation or credentialing issues to support student progression and success.

Essential Functions

• Submitall required documentation to preceptors/hospital partners for studentsparticipating in clinical rotations, including credentialing andcompliance materials.
  
• Submitsand processes all preceptor credentialing for each site.
  
• Maintainand update sites weekly to reflect documentation requirements and ensureadherence to deadlines.
  
• Updateand maintain hospital rosters to reflect student placements, additions,and removals.
  
• Ensureall documentation is accurately archived.
  
• Verifythat all health documentation is current and valid prior to the start ofeach clerkship.
  
• Proactivelytrack and follow up on outstanding documentation required for clerkshipeligibility.
  
• Reviewclinical assessments and route completed evaluations for final review andgrading. Ensure clinical assessment forms are received within 30 days ofclerkship completion and follow-up as needed.
  
• Ensuringhospital inquiries are addressed within 24–48 business hours.
  
• Confirmthat all students are fully credentialed prior to the start of clinicalclerkships.
  
• Ensureall preceptors are credentialed and work with each clinical site oncredentialing.
  
• Prepareand distribute official correspondence to students regardingdocumentation, compliance, and credentialing requirements.
  
• Utilizeinstitutional systems to perform data entry and reporting functions.
  
• Identifyemerging student needs and recommend process improvements to enhanceoperational efficiency and student satisfaction.
  
• Develop,document, and maintain standard operating procedures and processguidelines.
  
• Collaboratewith leadership, legal, regulatory, and other stakeholders to ensurecompliance and operational excellence.
  

Additional Responsibilities

• Providecoverage for clinical education operations as needed to ensureuninterrupted service to students, staff, hospital/clinic partners.
  
• Supportinstitutional initiatives and special projects as assigned.
  
• Representclinical education operations in institutional meetings.
  
• Performother duties and special projects assigned by leadership.
  
• This description is not intended to be all-inclusive.This position may perform other related duties as required to meet the ongoingneeds of the department/institution.
  

Essential Knowledge, Skills & Abilities

• Strongorganizational skills with the ability to manage multiple deadlines andpriorities.
  
• Proficiencyin Microsoft Office Suite, internet applications, and database systems;experience with Banner and clerkship management systems preferred.
  
• Excellentwritten and verbal communication skills with the ability to conveyinformation clearly to students, administrators, and hospital partners.
  
• Demonstratedability to work independently and collaboratively in a team environment.
  
• Strongattention to detail and commitment to accuracy and compliance.
  
• Professionaldemeanor demonstrating integrity, maturity, and accountability.
  
• Service-orientedmindset with strong problem-solving and interpersonal skills.
  
• Abilityto influence, persuade, and build effective working relationships acrossdiverse stakeholders.
  

Qualifications

• Bachelor’sdegree required. Relevant experience in medical education or high-volumecustomer service may substitute for degree requirements.
  
• 2–4years of experience in education, residency program coordination, medicaleducation, or customer service preferred.
  

Work Environment

• Primarilyoffice-based role/remote in a collaborative and dynamic environment.
  
• Workis performed at a workstation and may involve periods of sustainedcomputer use.
  

Hours & Travel

• Standardfull time work week.
  
• Overtimemay be required during peak periods.

We Are

Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.

A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.

Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.

Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

About University Support Services, LLC

University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.