Scholarship / Institutional Student Loan (ISL) Coordinator

University Support Services, LLC; Great River (NY); On-site; USD 48,000 - 56,000; Full time

Job summary

University Support Services, LLC seeks a dedicated ISL/Scholarship Coordinator to manage scholarship and Institutional Student Loan programs, maintain accurate student aid records, and collaborate with Admissions and Financial Aid teams. The role emphasizes accuracy, discretion, and compassionate student support during sensitive financial circumstances.

The incumbent will coordinate ISL processing, oversee documentation, and support reporting and data quality initiatives across multiple systems,

Qualifications

• Bachelor’s degree or equivalent in a related field.
• Experience coordinating scholarship or loan programs preferred.
• Strong organizational and interpersonal skills required.

Responsibilities

• Coordinate scholarship processing within established timelines.
• Coordinate Institutional Student Loan (ISL) processing and records.
• Provide counseling and support to students regarding financial aid programs.
• Maintain accurate data in Banner, OnBase, Excel, and similar systems.

Skills

Scholarship coordination

ISL processing

Student counseling

Data management

Education

Bachelor’s degree

Job description

Scholarship / Institutional Student Loan (ISL) Coordinator

PositionSummary

TheScholarship / Institutional Student Loan (ISL) Coordinator supports theeffective administration of institutional scholarships, student loan programs,and related initiatives. This position is responsible for coordinatingscholarship and Institutional Student Loan processing, maintaining accuratestudent aid records, managing program documentation and reporting, and ensuringawards and related transactions are processed accurately and within establishedtimelines.

TheCoordinator serves as a key point of contact for students and collaboratesclosely with Admissions, Financial Aid, and other institutional partners toresolve scholarship and loan-related matters. The role requires a high degreeof accuracy, discretion, organization, and sound judgment, as well as theability to provide compassionate and professional support to studentsnavigating sensitive financial circumstances.

TheScholarship / ISL Coordinator reports to the Director, ISFA.

EssentialDuties and Responsibilities

ScholarshipAdministration

• Coordinatethe processing and administration of institutional scholarship programs,ensuring awards are accurately entered, reviewed, and posted withinestablished timelines.
• Collaboratewith the Scholarship Team to facilitate the timely implementation andposting of new scholarship awards.
• Process andreview clinical student scholarship awards and other designatedinstitutional scholarships.
• Review,process, document, and maintain records for multiple scholarship programs.
• Process andpost waivers and other assigned institutional awards or benefits.
• Preparescholarship award letters and other student communications, ensuringdocumentation is distributed to students and maintained appropriately inOnBase.
• Reviewscholarship information and student records for accuracy and resolvediscrepancies or outstanding requirements as needed.

InstitutionalStudent Loan Administration

• CoordinateInstitutional Student Loan (ISL) processing, including award posting,updates, documentation, and ongoing record maintenance.
• Maintainaccurate and complete electronic ISL documentation and records.
• Maintain ISLtracking spreadsheets and reports to support program administration,reconciliation, and follow-up activities.
• Monitoroutstanding ISL requirements and proactively communicate with studentsregarding missing or incomplete information.
• Serve as aliaison between ISL servicers and the University.
• Identify andresolve discrepancies in ISL records in collaboration with students,staff, and other institutional stakeholders.

StudentFinancial Aid Counseling & Support

• Serve as adesignated Counselor for Grenadian students, providing individualizedguidance regarding financial aid programs, requirements, processes, andavailable resources.
• Administerthe Grenadian Additional Benefit Program, including processing,documentation, student communication, and related program activities.
• Provideaccurate, timely, professional, and courteous assistance to studentsregarding scholarships, institutional loans, and assigned financial aidprograms.
• Communicatecomplex financial aid information and requirements clearly to students andassist them in understanding required actions and next steps.
• Approachfinancially sensitive student matters with professionalism, discretion,compassion, and respect.

Data,Reporting & Records Management

• Maintainaccurate scholarship and ISL data within Banner, OnBase, Excel, and otherinstitutional systems.
• Manageprogram tracking reports and spreadsheets to monitor processing status,outstanding requirements, and completion of assigned activities.
• Review dataand documentation for accuracy, completeness, and consistency and takeappropriate action to resolve identified discrepancies.
• Maintainconfidential student financial aid information in accordance withinstitutional policies, applicable regulations, and establishedrecords-management practices.
• Supportreporting, reconciliation, and data-quality initiatives related toassigned scholarship and loan programs.

Departmental& Cross-Functional Support

• Collaboratewith Admissions, Financial Aid colleagues, and other institutionaldepartments to support effective scholarship and student loanadministration.
• Participatein student-facing initiatives, including admissions events, webinars, andother financial aid outreach activities as needed.
• Provideadministrative and operational support for departmental initiatives,particularly during peak processing periods.
• Contribute toprocess improvements that enhance accuracy, efficiency, student service,and the timely delivery of financial aid.
• Perform otherrelated duties and responsibilities as assigned.

OtherDuties

• Provide coverage for ISFA functions as needed to ensure uninterrupted service to applicants, students, staff and other stakeholders
• Perform other duties and special projects assigned by leadership

Thisdescription is not intended to be all-inclusive. This position may performother related duties as required to meet the ongoing needs of thedepartment/institution.

Knowledge,Skills & Abilities

• Excellentorganizational, interpersonal, counseling, and written and verbalcommunication skills.
• Strongattention to detail and demonstrated commitment to accuracy and dataintegrity.
• Ability to manage a high volume of transactions, records, and student inquiries whilemeeting established deadlines.
• Ability tointerpret and consistently apply institutional policies, procedures, andprogram guidelines.
• Strongquantitative, analytical, and problem-solving skills.
• Ability toidentify discrepancies, research issues, and determine appropriate nextsteps.
• Demonstratedability to prioritize competing responsibilities and manage multipleassignments simultaneously.
• Ability towork effectively both independently and collaboratively in a team-orientedenvironment.
• Strongcommitment to providing high-quality, student-centered customer service.
• Ability tohandle confidential and financially sensitive information with discretionand professionalism.
• Ability tocommunicate effective ...

MinimumQualifications

• Bachelor’sdegree ...

PreferredQualifications

...

WorkSchedule & Travel

...

The anticipated salary range for this position is $47,600 to $56,000 per year. The final salary offered may vary and will be determined based on factors such as job-related knowledge, skills, experience, location, and education of the successful candidate. This information is provided per local law.

We Are

Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.

A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

Accountable: We take responsibility for our actions by being ...

Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.

Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

About University Support Services, LLC

University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose ...

USS is an equal opportunity employer. As such, it is company policy ...